Customer Service Manager

OBJECTIVE

To obtain a position that will broaden my knowledge in the sciences and establish me as a solid member of the workforce.

HIGHLIGHTS

Currently serve as a Sr. Production Material Handler.

Quality Control & Inventory Control.

Microsoft Office (Excel, PowerPoint, Word)

Work Prioritizing, Inventory month-end counts.

EDUCATION

Associates Degree – Mathematics and Science 2013

Chabot College Hayward, CA

WORK HISTORY OVERVIEW

INTEMATIX CORPORATION Sep 2012- Present

Sr. Production Material Handler Fremont, CA

Manufacturing Production Team member driving Production Operations in material handling and process efficiency.

oProvide and generated Special Build Request (SBR) for Engineering.

oAssist in developing process improvements for Process and Engineering department.

oAssist and main lead in process improvement trials.

oResponsible for company monthly production inventory count.

oHandle ChromaLit (separate department) material movement between Intematix and contract manufacturer.

oResponsible to maintain all raw materials and chemicals needed for daily production in production floor.

oResponsible day-to-day raw materials & consumables in production department while providing daily report to Supervisor.

oResponsible for teams management of production floor 5S.

oResponsible for production record management to comply with regulatory requirements & SOPs

oEthanol Distillation & Purifying for daily production.

oPackaged final product for shipment.

oParticipated in yearly ISO 9001 certification audits

Mc Donald’s Nov 2009- Sep 2012

Shift Manager San Leandro, CA

Served as Shift Manager working directly in managing the day to day operations of the shift assigned, directly managed up to 15-20 employees and assigned their daily work.

oManaged day-to-day work floor, assigned each shift employee their specific duties they needed to work on that specific day.

oResponsible for stores customer service demeanor of all employees.

oResponsible for day-to-day of stores cash management ensuring there were no shortages from entire store & any cash drawers.

oResponsible for daily quality and speed of service.

oResponsible for stores maintenance of equipment is carried out.

oResponsible to stores outlet inventory and the monitoring quality of product arriving.

Mc Donald’s Nov 2004- Nov 2009

Shift Cashier San Leandro, CA

oResponsible for customer initial contact and greeting while taking their orders.

oEfficiently performed daily customer service.

oCounted assigned cash drawer and made sure no shortages were found for my assigned tilt.

oCash management

Contact this candidate