JAY JONES

* ***** ******, *** *, Albany, NY ***02 Home: 518-***-**** Email: ac2ham@r.postjobfree.com

EDUCATION 8/2013-5/2015 ASSOCIATES DEGREE, MILDRED ELLEY, ALBANY, NY

SUMMARY

To obtain a position as a help desk technician and work my way up to a career as a network administrator.

COMPUTER SKILLS

Install Windows 7, 8, Windows 2008 R2 server, Windows 2012 SQL server and other various Windows programs.

C++ Programming using Visual Studio and Code Blocks.

Web page design with Adobe Dreamweaver CS5, CS3.

Set up secure networks using Active Directory.

Create databases using SQL Server 2012.

Troubleshooting, build computers and refurbish them, build RJ45 cables, and install other programs/software.

Proficient in Microsoft Word, Excel, PowerPoint and Access.

Linux operating system, CentOS 7, CentOS 6.

Kayako ticketing system, troubleshooting server issues.

Build servers for clients and answers any questions that may arise.

EXPERIENCE

6/2016-Present

8/2013-5/2015

Support Technician, Turnkey Internet, Latham NY

Provision servers for clients and troubleshoot any issues that may arise.

Troubleshooting using the Kayako ticket system in a timely fashion.

Installing Windows 2008 R2 standard, Windows 2012 R2 standard,

Windows 2016 R2 standard, Ubuntu x64, CentOS 6 and 7 and other operating systems.

Help Desk Assistant, Mildred Elley, Albany, NY

Work study program: Duties include setting up student accounts and reset passwords as needed, troubleshooting faculty and student computers and re-writing computers as needed, setting up networks on campus, build RJ45 cables, and fix students laptops/desktops.

11/2012-5/2013

Housekeeping Aide, VA Stratton Medical Center, Albany, NY

Veterans Industries/CWT Program: Duties included, floor maintenance, dusting and cleaning of bathrooms for veterans. Barista: Make and serve coffee and coffee related products to veterans.

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