Information Technology Customer Service

Location:

Atlanta, GA

Posted:

September 28, 2017

Contact this candidate

Resume:

Joseph Taylor

*** ***** **, *******, ******* **052-1756 ************@***.***

478-***-**** (cell) ******@*******.***

INFORMATION TECHNOLOGY PROFESSIONAL

Skilled Information Technology Professional with an extensive background and well-rounded experience in areas including project management, infrastructure planning, network and security management, systems engineering, and server/desktop support with a focus on stellar customer service in both the public sector and private industry.

PROFESSIONAL EXPERIENCE

Next Consulting Group /Telefocica

On Site IT Computer/Network Support

Single Point of Contact and onsite administration for End-users to receive support and maintenance within the computing and Network environment includes installing, diagnosing, repairing and upgrading all Pc, Network hardware and software. Install and configure Computer Aided Design Software, Microsoft office 2013, Microsoft Projects, and Bentley Design suite. Maintain Epson and HP Plotters, Maintain secure Wireless network installing and configuring Air watch to secure access to Exchange. Make sure all users fellow security Policies open and close tickets with direct contact with Senior Staff. 2016-Present

Taylon Enterprises LLC, Macon.GA

Owner and Operator

Telecommunication and IT Consulting specializing in Networking infrastructure, Wireless and Voice Systems. Modern enterprises demands and scalable IT infrastructures including but not limited to Virtualization of infrastructure and Cloud Base Computing, all with an emphasis on Security and system protection. 2015-Present

Preformed on site Desktop of several Large companies and State Government 2016

THE CITY OF MACON, Macon, GA

Telecommunications Manager, Information Technology 2005 – 2015 (accepted Early out Option)

Project Management and Implementation – Effective full-cycle implementation (design, installation management, testing, and maintenance) of several multi-million dollar IT and infrastructure projects.

Managed $8,000,000 project to consolidate City of Macon and Bibb County Emergency Communication System.

Designed, proposed, and implemented $10,000,000 City of Macon Motorola 800 MHz "Smart Zone" Trunking System.

Responsible for design, installation management, testing, and maintenance of 800 MHz Harris P25 VIDA (Voice Interoperability Data Access) 3-Site/12-Channel Communication System.

Project Manager/Technical Engineer responsible for designing, installing, testing and maintaining the new Macon Bibb County Consolidated Government E911 Public Safety Harris C3 Maestor Dispatch Console

Project Manager/Technical Engineer responsible for installing, testing and maintaining City of Macon Nortel CS1000 Analog/Digital Phone system (also later upgraded Phone System to Avaya VOIP)

Infrastructure Planning – Establishment and implementation of both long- and short-term goals for infrastructure improvements and migration to more robust technologies.

Managed $3,500,000 project to upgrade Motorola 800 MHz 3.0 Smart Zone to Motorola 7.7 P25 Trunking System

Analyzed, established, and documented modifications to short- and long-range Information Technology strategic objectives and goals for E-911, Wireless, 800 MHz trunking, and Macon Police Department networks.

Recommended effective methods to accomplish goals of the City’s technology plan.

Systems Engineering – Lead implementer, Systems Administrator, and SME of Harris P25 VIDA Windows 2012, E-911 Windows 2008 and Radio Console Dispatcher Windows 7 architecture. Emphasis on access security (remote and internal), password/aging strength, virus protection, content filtering, and disaster recover management.

Interface Motorola 800 MHz 7.7 P25 to Harris VIDA (Voice Interoperability Data Access) Communication system

Established E-911 computer-controlled dispatching system from proposal to inception.

Systems Engineer of Macon Police Department Network including migration from Windows Server 2000 to Windows Server 2008 domain and implementation/upgrade of Blackberry Enterprise Server 4.0

Network Engineering and Communications – Designed, planned, implemented, and administered fiber and wireless networks based on Cisco routers and switches, Windows Server and Virtualization of systems.

System Administration team member managing and administrating Macon/Bibb WAN Networks utilizing Exchanger Server 2008 migrating to 2012

Manage and implemented conversion form multiple physical Servers to Virtual Machines utilizing VMware

Implemented wireless Public Safety Communication Network utilizing Hyper v as a Virtualization Platform

Managed consolidated City of Macon and Bibb County WAN and LAN using familiarity with networking protocols including, but not limited to: TCP/IP, VOIP, VPN, Trunking, EIGRP, OSPF, Spanning Tree, and Layer 3 routing.

Designed and maintained all wireless two-way communication systems.

Coordinated installation, administration, and maintenance of E-911 Phase II phone switch Mobile Data and CAD (Computer Aided Dispatch).

Security Management – Responsible for monitoring high availability network switching center and performed implementation of 2-factor authentication, intrusion detection, and network security utilizing Sourcefire hardware.

Information Technology Management – Directed dispersal of $300K+ annual budget, managed four technicians, and performed as liaison with various City departments, public officials, and division delegates.

PROFESSIONAL EXPERIENCE (cont’d)

THE CITY OF MACON (cont’d)

Supervisor, Central Services 1995 – 2005

Responsible for monitoring all City frequencies for compliance with FCC regulations and statutes.

Supervised four technicians in the maintenance of communications and electronic equipment.

Programmed personality (profile) and functionality into communication equipment.

Trained technicians on the proper use of test equipment

Technician, Emergency Management Division 1976 – 1995

Responsible for troubleshooting communications equipment down to board level components.

Installed and removed mobile and site communication equipment.

Monitored inventory of maintenance parts.

Repaired audio and video equipment.

Monitor E911 Recorder Server System using SMTP Monitoring Tools

BEST BUY, Macon, GA

Geek Squad Agent 2005 – 2010

Customer Service – Provided support of personal computing equipment including software and hardware installation (memory, hard drives, power supplies, etc.). Responsible for resolution of issues such as performance and virus/malware removal. Provided customer-focused advisement on purchase of wireless routers, laptops, computing accessories, and peripherals.

ACTEL PAGING, Macon, GA

Technician 1996 – 1998

Network Engineering and Communications – Repaired and maintained paging terminal equipment and pagers. Performed network administration duties utilizing LANtastic and NetWare

ARCH COMMUNICATIONS, Macon, GA

Communications Systems Technician 1994 – 1996

Network Engineering and Communications – Responsible for wide-area paging networks system, covering central, southern, and eastern Georgia.

Repaired and performed site maintenance of paging network hardware and software.

Configured and programmed paging networking terminals.

RADIO CALL COMMUNICATIONS, Macon, GA

Communication Systems Technician 1981 – 1994

Network Engineering and Communications – Maintained telephone key systems, cordless telephone units, radio common carrier mobile phones, and cellular phones.

Functioned as team member in the design and implementation of wide-area paging network

Installed, programmed, and configured analog and digital paging simulcast system.

Repaired and maintained paging networks terminals.

Repaired, programmed, and maintained pagers and alpha-numeric terminals.

EDUCATION

UNITED ELECTRONICS TECHNOLOGIES, Tampa, FL

Associates Degree in Electronics Technologies 1976

RELEVANT COURSEWORK

Central Georgia Technical college Cisco Network Specialist

Harris Corporation P25 Maintenance

Harris Corporation P25 System Administration

Harris Corporation Regional Network Manager

Harris Corporation Active Director Vida Architecture

Harris Corporation RPM for Unity Radios

CCNA Boot Camp (Central Georgia Technical College Cisco Networking Course)

Telecommunications Fundamentals I&II

SmartZone Administration

Administration E-911 Network ( Windows 7 platform )

Networking essentials Window NT

Networking essentials Windows 2000/2003

Fiber Optic Training Course

Strategic Seminars, Inc.- Troubleshooting & Supporting PC's

Motorola NTS - Troubleshooting Microprocessor Base Products

Motorola NTS - HT 1000 Portable Radio Servicing

Federal Communications Commission - General Radio Telephone Certificate

Personal Communications Industry Association - Certified two-way Radio Technician.

National Association of Business and Education Radio - Certified two-way Technician.

IDEN first & second echelon repair of TDMA Portable Radios Certification

Motorola NTS - Centracom Series II Plus and Gold Series Elite Network.

Motorola NTS - Trunked Digital Path Simulcast Systems.

Motorola NTS - Trunked Central Controller w/interconnect

Motorola NTS - Trunked Simulcast Systems.

OKI Telecom Cellular Telephone Division - Cellular Mobile Communications.

University of Georgia - Total Quality Management.

University of Georgia - Certificate of Public Management Level 1-3

University of Georgia - Improving Interpersonal Skills

City of Macon - Effective Business Writing

CompTIA Security+ Certification in-progress: targeted completion by end of Q2CY16

CCNA Certification in-progress: targeted completion by end of Q1CY17

NETWORKING AND COMPUTER SKILLS

Proficient in IBM/PC software including enterprise-wide, database, desktop publishing, server, and client packages

Proficient in desktop platforms including Microsoft Windows 3.1, 95, 98, 2000, NT, 2000, XP, Vista, 7,8, and 10

Proficient in server OS platforms including Windows 2000, 2003, 2008, and 2012

Experienced, competent, and proficient with all LAN, WAN, and Wireless Network concepts, protocols, and technologies

Experienced and proficient with Microsoft Exchange Server 2000 and 2003 system administration

Experienced with UNIX on various server platforms

Proficient in Microsoft Exchange Server 2012

Proficient in VMware, Hyper-V, and Citrix XenServer

BOSS IT Service Management

Solarwinds Server & Application Monitor

Monitor Harris Assured Telecom System utilizing Solaris RNM Viewer

Skilled in the planning & mitigation of Disaster Recovery Systems and infrastructures, i.e. 24/7 Public Safety E911 Computer Network, Public Safety wireless voice/ Data systems and Server Backup and Recovery. As well as Hot, Warm and Cold site implementation.

Joseph Taylor

137 gates Rd

Lizella Georgia 31052

478-***-****

************@***.***

REFERENCES

IT Director: Stephen Masteller

Macon/Bibb 869 Robin Ln

Sebastian FL

352-***-**** (O)

*******@*****.***

Reference: Roger Secrest