Mark A Campbell

***** ********* **

Cell) 803-***-****

ac2h9o@r.postjobfree.com

EXPERIENCE

Kershaw County School District 9-12-2011 to

Lugoff/Elgin High School Present

**** *** * *****

Lugoff, SC 29078

Troubleshoot configure and repair HP Elite pads and Laptops.. Perform break fix on HP Elite pads and laptops. Coordinate delivery and installation of parts if under warranty using Track it software. Setup and operate network printers and Cisco VoIP phones. Resolve missing Elite pad issues. Move, set up and arrange computer equipment and printers as needed for a 1900 piece deployment and continue to provide break fix support for 380 Net books and 1500 HP Elite pads. Create and remove users and computers using Active Directory. Shoot a win 7 image to Elite pads via network and Ghost. Also reserve IP addresses for network printers in assigned scope of DHCP Server.

Insight Global Inc 8-1-2010 to

4170 Ashford Dunwoody Rd # 250 6-8-2011

Atlanta, GA 30319

Troubleshoot and repair Desktop computers, networks and peripherals for Verizon Internet customers in a high call help desk environment. Such as reload or update Windows XP, Vista and 7, install printers and re-configure wireless FIOS routers. Also virus and malware removal with McAfee and Internet security suites, troubleshoot MS Office, and Outlook.

Route and transfer calls to correct Dept. Also responsible for, implementing new policies and procedures as required.

Quakxserv Inc. 11-03-2008 to

836 North St. 10-15-2009

Tewksbury, MA 01876

Field Engineer II

Support, troubleshoot and monitor hardware and software calls for Hughes Satellite and DSL business customers, including but not limited to cross connecting and enabling sync and surf functions. Communicating with IBM, BellSouth, Dell and Hughes satellite Help Desks. Repair IBM, Dell and Sony laptops, Desktops and Lexmark printers. Manage a $50,000 parts inventory, including shipping and receiving and ordering of parts on a daily basis.

Responsible for first response to restore 2 way communications for Wal-Mart stores when T1 lines fail on a 24x7 environment.

Agilysys Inc 1-5-2003 to

3550 Rutherford Rd 10-15-2008

Taylors, SC 29687

Field Engineer I / Help Desk

Manage repair calls for IBM and NCR POS terminals and Lexmark Printers in a network environment, working with Help Desks and senior managers to reconfigure or replace Servers. Responsible for all of central South Carolina and a $50,000 parts inventory and daily rotation of parts from that inventory under warranty

Working at help desk for other techs, on equipment, print servers and client/server environment. At the same time responsible for customer satisfaction and repeat business.

EDUCATION

United States Navy CompTIA

Interior Communication Electrician A+ Certification

Honorable Discharge

Gateway College “Secret”

Associate Degree of Applied Science D.O.D. Security Clearance

Computer Systems Technology

Hewlett Packard Lexmark

Accredited Platform Specialist Printer certification

Desktops, Workstations and Notebooks on 5 Models of MFP’s

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