Engineer Manager
Resume:
EILEEN O. MILLER
Marblehead, MA 01945 781-***-**** (M)
ac2h9l@r.postjobfree.com
SKILLS SUMMARY
OBJECTIVE: I am an experienced product and process development manager in the commercial and defense markets seeking a position in process development and deployment.
Experience in end-user services design, data analysis, requirements development, experimental design, systems design, project management, process development and process improvement. Software Engineering Institute (SEI) trained and certified in Capability Maturity Model Integration (CMMI) v1.1, v1.2 and Managing High Maturity (Level 4/5) with statistics. Raytheon Six-Sigma Specialist with Statistical Process Control, Agile SRUM Team member, Raytheon certified Peer Review moderator and proposal developer.
PROFESSIONAL EXPERIENCE
RAYTHEON 2005-present
Sr. Principal Multi-Discipline Engineer
Current responsibilities include deploying Agile SCRUM methodology to build a model depicting the interconnections design process to reduce cost and non-value added procedures and processes, inclusion of Commercial off the Shelf Hardware in standard defense systems and identification of critical technologies.
Process Deployment Engineer for the mechanical and electrical engineering directorates. Responsibilities include process deployment throughout the Integrated Defense Systems Business Unit for hardware development. I mentored program leads in statistical analysis of engineering data, financial analysis and the use of six sigma methodology to uncover root causes in design and process.
Principal Systems Engineer
Project Engineer /Task Manager for Perimeter Intrusion Detection System. My responsibility for this program is to manage engineering resources (earned value, schedule, staffing) for the 20M+ engineering portion of the overall contract. Tasks include monthly financial reporting i.e., weekly labor analysis and monthly analysis of budget spent, projected budget at completion and performance taken. Other responsibilities include the use of engineering metrics as leading indicators for technical program monitoring. In this role, I also chair the change control review board to prioritize and disposition product change requests.
Process Lead for North East Systems Engineering. Responsibilities included writing and deployment of common process architecture throughout the systems engineering organization Along with the additional process leads, achieved CMMI Level 5 appraisal from Carnegie Melon Software Engineering Institute. Provided project/program management support of financial and engineering metrics including the generation of control charts to statistically manage sub processes. Also in this role, I worked with engineering to develop design margin index for specified critical performance parameters.
UNIVERSITY OF MASSACHUSETTS, AMHERST 2003 – 2004
Graduate Student
LUCENT TECHNOLOGIES, BELL LABORATORIES 1996 – 2002
Systems Engineering Manager for Voice over IP (VoIP) SoftSwitch
Responsible for detailed systems engineering requirements for call processing, services, signaling, network management, legal intercept, VoIP call control protocols (SIP, H323, and H248). These features are part of the specification for a next generation switching platform to support Voice over IP (VoIP) networks.
Designed the systems engineering requirements development process targeted for ISO 9000 audit as well as the template for all detailed requirements.
Presented detailed technical solutions to Lucent customers in the US, Japan and Europe.
Recruited and managed eight direct reports and six cross-organizational reports.
Technical Manager reporting directly to the Bell Labs Chief Technical Officer (CTO)
Change agent for corporate-wide software initiatives on education, quality, process improvement and competitive analysis.
Worked with Lucent R&D executives to develop best practices in software metrics, education, development and test tools, and process improvement including yearly CMM assessments across business units. Key developer in the creation of the Software Leadership Curriculum, an initiative to promote technical excellence for 15,000 software engineers. Facilitated TL 9000 requirements review.
Conducted a customer satisfaction study of Lucent customers in EMEA to measure post-sales satisfaction with Lucent’s performance and make recommendations to improve results.
Manager for Lucent-wide process improvement initiative to reduce cost, increase quality and shorten the delivery interval for bringing products to the marketplace.
Systems Engineer/Technical Liaison for Hybrid-Fiber Coax (HFC) – 2000 contract.
Developed detailed software and hardware requirements for the Network Interface Unit (NIU) (a device intended to bring voice, data and cable services to residential customers).
Managed the overall HFC customer requirements negotiation between Pacific Telesis and Bell Laboratories R&D. High-level requirements were specified for central office equipment (TR303/GR303), NIUs, operations support system (OSS), and outside plant equipment (taps, repeaters etc.).
AT&T BELL LABORATORIES 1981 – 1996
Principle Systems Engineer for service design and requirements (toll switch and network control point) for the following 800 Services.
800 Market Segmentation Strategy for Gold 800 Service built upon QoS
Alternate Destination Routing feature, which allows redirection of 800 calls.
800 Signature Line (patent granted).
Principle Systems Engineer for the toll switch (Class 4) network management controls and OSS.
Specified requirements for toll switch network management controls to support Dynamic Hierarchical Routing and Real Time Network Routing bandwidth management as well as corresponding OSS design.
Specified OSS console displays, which included human factors design of screens and menu navigation.
Design of wall graphic displays for the Network Operations Center (NOC), which monitored call traffic in the 4ESS Toll Network.
Designed with Mathematics Research, a software-based application using animation graphics to analyze large data sets in real time (Data Visualization). Human Factors audit of the AT&T NOC.
AWARDS/PATENTS
Patent 5,475,746: Method for Permitting Subscribers to Change Call Features in Real Time
Patent 5,136,690: Dynamic Graphical Analysis of Network Data
Patent 5,623,590: Dynamic Graphics Arrangement for Displaying Spatial Time Series Data
Arno Penzias Award for Data Analysis Tools
AT&T Architecture Award for Class of Service/Real Time Network Routing
PUBLICATIONS
Becker, R.A., Eick, S.G., Miller, E.O., Wilks, A.R. “Dynamic graphics for network visualization”. Proceedings of the 1st conference on Visualization, pp. 93-96, 1990.
Becker, R.A., Eick, S.G., Miller, E.O., Wilks, A.R. “Network Visualization: User Interface Issues”. SPIE Proceedings, Extracting Meaning from Complex Data Processing Displays, Interaction II. Vol. 1459, pp 150-154, 1991.
EDUCATION
PhD. B.A., Experimental Psychology, New York University
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