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Technical Support Associate

Location:
MH, India
Posted:
September 28, 2017

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Resume:

CURRICULUM VITAE

Vinay Balwant Bhurkunde

B.E. in Information Technology

Mob No.: 703-***-****

Email Id: ac2h8o@r.postjobfree.com

Objective:

To acquire a position more suited to my skills and capabilities. I intend to pursue a deep rooted career in Computer Software, Hardware and Web Technology related prospectus suited to my knowledge criteria. Endeavor to make the best use of my Skill sets/Potential to benefit the Organization.

Educational Qualification:

Education

University/ Board

Passing Year

Percentages %

SSC

State Board

2007

63.69%

HSC

Nagpur Board

2009

62.59%

B.E.

R. T. M. Nagpur University

2014

57.56%

Technical Skills:

Programming Languages: C, C++, Core Java, Android, Dotcms, Phone gap

Data base Systems: Oracle 9, MySQL 5.5, node.js

Web Technologies : HTML5, CSS3, HTML, JavaScript, JQuery, Ajax

Other Technologies : Computer Hardware and Networking, Adobe Photoshop

Application/Tools : Siebel (Ticketting Tool), Cytrix, Netbeans, Eclipse IDE, Android Studio, Adobe Dreamweaver, CSS, Flow, Elementary Management System, EOPS.

Operating System : Windows XP, Windows 8, Windows 10 Pro, Office 2008 & 2012 support, Ubuntu.

Experience:

Tech Mahindra

AT&T Mobile Device Management (MDM) 23th May 2017-Present

Technical Associate Tier 2

Application support for hosted and fully managed corporate and personal mobile devices.

Configuring and managing devices.

Analyze the failure at device end, troubleshooting issues at dedicated VSP or cloud environment.

Resolving MDM platform availability issues and Incident management.

Locate root causes of application and failures.

Key Skills

Applications/Tools

MDM, Incident Management, Application Support

Airwatch, MobileIron EMM, IBM MaaS 360, AOTS (Ticketing tool)

Infosys, Pune

1)Project Name: Next Generation Access

Designation: Technical Support Executive

Duration: 18 Oct, 2015 to present.

Overview:

Presently working with INFOSYS as a Broadband Advisor in a Networking Domain for UK Telecom Giant - British Telecommunications (BT-Openreach) from past 14 Months.

Key Responsibilities:

Have through Knowledge on 20CN, 21CN, FTTC and FTTP Broadband.

Worked on T2R i.e Trouble to resolve and L2C i.e Lead to Cash queries.

Checking Network Issues with Broadband Services for UK customers.

Running End to End Network diagnostics, Carrying ping test for Communication Providers End users.

Advising and implementing solutions to overcome the faults in the network via E-Spoc and Mails.

Ceasing and Re-providing the circuit at major instances on all applications such as Telnet, Provide BB, Radius and SIDB.

Initially it was a inbound process wherein Communication Providers use to call us for update on broadband order and presently it’s a revised process wherein engineer use to call us for Lift and Shift.

Infosys, Pune

2)Project Name: Field Save Visit

Designation: Technical Support Executive

Duration: 18 Oct, 2015 to present.

Overview:

Field Save Visit is the Second project in INFOSYS as a Broadband Advisor in a Networking Domain for UK Telecom Giant - British Telecommunications (BT-OPENREACH) .

Key Responsibilities:

Have through Knowledge on 20CN, 21CN, FTTC and FTTP Broadband.

Worked on T2R i.e Trouble to Resolve .

Checking Network Issues with Broadband Services for UK customers.

Running End to End Network diagnostics, Carrying WOOSH test for Communication Providers End users.

In FSV, we use to make outbound calls to End user to check whether their services are active or not.

We use to close faults to save engineer’s visit to premises.

Esense IT Solution Pvt. Ltd, Ganeshpeth, Nagpur

3)Project Name: Datapulse

Designation: Mobile App Developer (Android) & Web Developer

Duration: 2 months

Overview:

Datapulse Project aimed maintaining employee records about work, attendance, performance so that they can manage weekly as well as monthly scheduled.

4)Project Name: Tappossitty

Designation: Mobile App Developer (Android) & Web Developer

Duration: 1 month

Overview:

Tappossitty is a software use to develop web template. We can easily create and make web pages responsive. Technologies used in Tappossitty are javascript, jquery, node.js in back end.

Internship:

Esense IT Solution Pvt. Ltd, Ganeshpeth, Nagpur

Designation: Mobile App Developer (Android)

Project Name: GOLOPO

Duration: 6 Months

Overview:

Project aimed at finding the location regarding the search that has been made by the user and it also provides the detail information regarding the place. If user searches for the hotel, then it shows the location of hotel nearby and many features such as distance, map, and specialty and so on.

Achievements:

Participated in National Level Paper Presentation at Yeshwantrao Chavan College Of Engg, Nagpur.

Participated in National Level Project Presentation at Yeshwantrao Chavan College Of Engg.Nagpur.

Winner in 'Cricket' in Annual Social Gathering'Sankalp-12’

Winner in 'Cricket' in Annual Social Gathering'Sankalp-14’

Strengths:

Can work up to 15-18 hrs at a stretch.

Positive Attitude.

Punctual, disciplined.

Good listener and leadership skills.

Can lead an organization in the best and positive way.

Has well spoken attitude to motivate and inspire people in the organization.

Hobbies:

Playing Cricket, Football, Chess, Basketball.

Reading Books.

Hacking.

Personal Information:

Name

Vinay Balwant Bhurkunde

Permanent Address

Master Colony, Sawangi ( Meghe ),Wardha-442001

Gender

Male

Nationality

Indian

Religion

Buddhist

Languages Known

English, Hindi, Marathi

Computer skill

C,C++,Java, Android, Abode Photoshop

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date:

Place: Vinay Balwant Bhurkunde.



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