Surveillance Operator
Resume:
Position Desired:
Joven V. Miranda
*** *** ****** ****** ******* Muntinlupa City Philippines
Mobile No.: 092*-*******
Email Add **************@*****.***
EMPLOYMENT HISTORY
Position: Surveillance Operator
Company: Okada Manila
Duration: Aug. 15, 2016 to present.
Address: New Seaside Drive, Entertainment City, Paranaque City1701
Manila Philippines
Duties and responsibilities:
Good in sound communication and coordination skills.
Capability of work for long durations and under pressure with minimal supervision.
Ability to monitor and observe activity on multiple cameras.
Can work efficiently with a team or indivisually.
Task oriented.
Result oriented.
Keen observant.
Knowledgeable in SYNECTICS program, ITRAK, FUSION-X, G-SYSTEM.
Gaming knowledgeable PONTOON, TEXAS HOLD EM, THREE CARD BACARRAT, THREE CARD POKER, ROULETTE, CRAPS, STUD POKER, BACARRAT, SAMURAI WAR, PAI GOW, BLACK JACK, BLACK JACK SWITCH.
Cheating and scam techniques knowledgeable.
Position: CCTV Operator
Detachment: Bank of Philippines Island Main branch
Company: Advanced Remote Managed Security Services Inc.
Duration: June 21, 2016 to Aug. 10, 2016
Address: 4th Flr. Amber Place Building, 67 MRT ave. AFPOVAI Fort Bonifacio Taguig City, Philippines
Duties and responsibilities:
To operate and monitor all systems, including CCTV, within the control Centre in a proffesional and efficient manner.
To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standards.
Managing associated alarms and call monitoring.
To ensure the safety and security of people and property within public areas and other facilities via surveillance of the CCTV network.
Visiting sites and locations to identify the areas that need to be monitored with the CCTV cameras.
Monitoring the activities captured on the cameras and informingthe authorities in case of suspicious activities.
Editing the captured images as per the instructions of the client and preparing a copy for their reference.
Position: Sales Verification
Company: West Contact Services Inc.
Duration: August 14, 2014 to February 8, 2016.
Address: 24th Floor Exportbank Plaza, Don Chino Roces Ave., cor. Gil Puyat Ave.,
Makati City, Philippines
Duties and responsibilities:
Monitors and evaluates the quality of the verification part of the call done by the agent following the verification process standardize by the department.
Enters/Encodes specific data needed.
Follows proper standard procedures/guidelines set by the department.
Produce excel report for sales disposition tracking purposes.
Provides specific action – both positive and corrective disposition of the sale.
Conduct verification talks to Operations Teams for coaching/clarification purposes.
Position: Detachment Commander
Detachment: West Contact Services Corporation, Call center Company
Duration: January 01, 2010 to August 01, 2014
Company: Bulldog Security Agency, Inc.
Address: 5617 Don Pedro Cor. Osias Street, Makati City, Philippines
Duties and responsibilities:
Take a Lead for Guard mounting or security briefing to all the security personnel before their deployment
Conducts Post and Security personnel inspection
Weekly checking of CCTV (digital video recording)
Perform Investigation whenever an incident occurred
Gives work related assistance to security personnel whenever they need it
Prepares the Daily Activity Report, Security Observation Report, Deliquency Report or Incident Report to be submitted to the Facility Manager
Preparation of Quarterly Access Review of employees and Quarterly Evacuation Drill Exercise.
Preparation the Weekly, Monthly and Year-end Report to be submitted to the Agency Management
Works as a key keeper of doors, cabinets, and lockers
Escorts the contractors whenever there is work at any sensitive areas
Briefs all new hired security personnel about their specific duties and responsibilities at their assigned posts
To perform other task that the agency/client may assigned from time to time
Position: Security Guard
Detachment: West Contact Services Corporation, Call Center Company
Duration: September 2006-December 2009
Company: Gervasio Security and Investigation Agency
Address: Alabang, Muntinlupa, Philippines
Duties and Responsibilities:
Security Guard
Informs my superiors if in case there is an accident or incident in my AOR. Furnish an incident report to be submitted to the Detachment Commander
Keep unauthorized persons out of the restricted areas
Operate/monitor the CCTVs of the compound and of other sites linked to our monitor.
In case the caller reports an incident, record all the details, inform my shift supervisor, give an advice to the caller if needed (advice will come from the shift supervisor to be sent to the caller thru me). Encode the received details of the incident to the computer. Make a hard copy to be sent to the Operations Department.
Receives all incoming calls. Record all the details of the call made by the caller.
Position: Machine Operator
Duration: March 01, 2005-Janury 31, 2006
Company: Juntec
Address: Liip Mamplasan Biñan Laguna, Philippines
Duties and Responsibilities:
Machine Operator
Checked first the daily target project that will be given by the supervisor before we start our work.
Always wear the safety operator procedure before we start our work.
Checked the condition of machine regularly to prevent any chances of breaking down and always maintain the cleanliness of the machine and working area.
Responsible for the daily quality output that expected by the client.
Performed regular checks on the parts of machinery and made important adjustments wherever necessary
Worked overtime to complete the production requirement by the client.
Position: Service Crew
Duration: March 4, 2002-December 31, 2002
Company: Goldilocks
Address: Festival Mall Alabang, Muntinlupa City, Philippines
Duties and Responsibilities:
Service Crew
Host customers with a warm, friendly, and cheerful attitude
Other duties that involve food ordering, clearing of tables, delivery of food and drinks.
Serving, attending to customers, and clearing of plates.
Maintaining good relations and rapport with customers
Maintain cleanliness of the store
Position: Plastic Mold Machine Operator
Duration: November 01, 1999- August 30, 2000
Company: ATEC
Address: Science Park 1 Cabuyao Laguna, Philippines
Duties and Responsibilities:
Machine Operator
Checked first the daily target project that will be given by the supervisor before we start our work.
Always wear the safety operator procedure before we start our work.
Checked the condition of machine regularly to prevent any chances of breaking down and always maintain the cleanliness of the machine and working area.
Responsible for the daily quality output that expected by the client.
Performed regular checks on the parts of machinery and made important adjustments wherever necessary
Worked overtime to complete the production requirement by the client.
SEMINARS AND TRAININGS ATTENDED
Date Topic/Course Title
Aug. 27-Sep. 02, 2010 BASIC SECURITY SUPERVISORY COURSE
Jul. 24-Aug. 01, 2008 RE-TRAINING COURSE
(Compose of First Aid Treatment, Bomb Treat, Fire, Phone Ethics and Customer
Service)
August 04 20, 2006 PRE-LICENSING TRAINING COURSE
EDUCATIONAL BACKGROUND
Education Level: Vocational Graduate Course: Electronics Computer Technician
Inclusive Dates: 1996 - 1998
School/University: Tolentino Technical Institute
PERSONAL DETAILS
Age: 39
Date of Birth: May 17, 1978
Gender: Male
Civil Status: Married
Height: 5’7
Weight: 65 kilograms
Nationality: Filipino
Religion: Catholic
ENGLISH PROFICIENCY (Fluently/Well/With Difficulty)
Speak: Well
Read: Well
Listen: Well
Write: Well
WORK REFERENCES
Edwin Bongo Facilities Management Supervisor
West Contact Services
Robinson Cybergate Tower1 Cor. Pioneer St. Mandaluyong City
Contact nos. (7020300)
Paul Ryan Regala Facilities Management Manager
West Contact Services
Don Chino Roces Ave., cor. Gil Puyat Ave., Makati City
Contact nos. (7848643)
Reynalyn Belga QA Supervisor
West Contact Services
Robinson Cybergate Tower1 Cor. Pioneer St. Mandaluyong City
Contact nos. (7020300)
Contact this candidate