Customer Service Sales

NAUMAN SHAKEEL

Mobile +92-313-*******

Address House # 1147, Block # 4, Shah Faisal Colony, Karachi

Email ********@****.***

OBJECTIVE

A capable career with a creative ability and analytical skill necessary for a optimum productivity, hard working, adaptable to my work experience related to customer service, banking, sales and commercial department, offering a great potential for professional growth and achievement through determination and dedication.

STRENGTHS

Over 3 years of extensive experience in Customer Services, tele-retail and tele-corporate sales.

Excellent interpersonal, communication, co-ordination skills.

Highly motivated, proactive, hardworking, dedicated, friendly and team player.

Good educational and technical background.

Good in negotiations and closing deals.

Maintain relationship with all partners and customers.

Strong ability to work with a variety of people.

Expertise in Microsoft Excel (including VLOOKUP, LOOKUP,HLOOKUP, SUMIF(S), COUNTIF(S), AVERAGEIF(S), index match, Pivot Table & Conditional Formatting etc.), PowerPoint, Outlook and Word & Short Keys.

Proficient using Win 7 & 8/Android/IOS, In-page, Corel draw and their older versions.

WORK EXPERIENCE

Habib Bank Limited (HBL)

Customer Relation Officer (CRO)

Sep 2016 – Till date

Answering the queries of customer like (account balance, transaction etc).

Get information about the transactions carried out on your account.

Request your bank statement, either through fax or email (as supplied in your subscription form).

Get details of your transactions from the last 6 months on each of the accounts listed on your subscription form.

Change and/or modify customer contact details.

Transfer funds between your own accounts (as listed in the subscription form) or from your account to a third party account (as listed in the Third Party Authorization Form).

Transfer funds from your own account to an account in another bank under the 1-Link network (Inter Bank Funds Transfer).

Generate your own choice of ATM Pin without filling a request at your branch.

Answering about our product offerings.

Lodge a complaint in case of any inconvenience.

Inquire about the daily accounts related profit rates and currency exchange rates.

Request a number of physical instruments and/or branch banking related services that you might require, including:

oPay Order

oDemand Draft

oStatement

oBalance Certificate

oCheque Book

Expert in using software Like MYSIS, IRIS, CAS, Unison, Prime 4, IBANK etc

IBEX Global (A TRG Company),

Karachi Pakistan, CSE/ATL Operations,

December 2013 – Sep 2016

Responsible for the major client coordination and business development for the company,

And the client is Telenor (Pvt. LTD)

Maintaining the quality control SOPs (Standard operating procedure) with the clients as per the SLA (Service Level Agreement).

Weekly submitted the sales and development reports to the direct manager.

With different clients I have worked on the below project executing the said tasks:

TELENOR (Pvt. LTD):

(I) B2B (Business to Business Calling) to the corporate customers.

(II) B2C (Business to Consumer Calling) to the consumers.

(III) Financial Services Easy Paisa which were sold by the client to the end user through us included such product known as “Mobile account, Mobile Loan, Mobile handsets” the product was sold to the retail sector mainly by us.

Was selected as the Acting Team Lead Operations with-in a remarkable time period of 1.5 year being the best candidate eligible for the criteria of responsibility for the Job Tasks.

When I was a CSE (customer services executive) I have been awarded as Employee of the Month, Sale Guru, Top Quality, Top NPS and Star Performer.

Mutual Security System (Pvt. LTD),

Karachi Pakistan, Customer Care/Monitoring Officer,

November 2012 – December 2013

(I) Responsible to deal with residential and cooperate customers and minimize safety risk.

(II) Managed all data records in soft and hard copies.

(III) Ensure safety & security for all residential, cooperate & core commercial clients.

(IV) Handle all type of cases like Robbery, Theft and Fire Protection Issues.

(V) Strong check on Monitoring, Safety & Security, Fire alarm system, DVR and CCTV.

(VI) Maintaining customer database and providing customer services on UAN (universal access number) and handling complains.

Achievement: After a 6 month services I have been promoted as a Shift In-charge.

Shahi Enterprises (Pvt. LTD),

Karachi Pakistan,

Accountant or Cashier, February 2010– November 2012

Bank Reconciliation on monthly basis

Cash book payments

Bank book recites

Journal voucher entries of salary’s, accrual, provisions and depreciation.

Experience of taxations (sales tax and income tax on services)

Exposure of handling inventories.

Managing the daily and monthly sale report.

Working as a cashier, counting 10 to 20 lac Rupees daily and handling cheques.

Following up for credit customer payment after the payment due dates.

Keeping updated for competitor prices in the market.

Collecting direct/ indirect customer feedback about our products.

Collect and prepare data for reports whenever necessary.

Maintaining customer database.

TNT Courier Company,

Karachi Pakistan, September 2009 – February 2010

Working as a data analyst and data entry officer in Export department

Check Logical and Actual missing values.

Data Clean by Manually & Pre-Design Software.

Maintain Hardcopies of Information in the assigned shelves.

Handling Data related issues with Community Coordinator and Field Staff.

Generating Reports, Follow-up visits and Status of Data Entry.

Keep Hardcopies of Information, Box Filings and Maintain Records of all Documents.

EDUCATION

Completed BBA from Indus University (currently GPA 3.1) 2009-2013

Completed HSC (Pre-Eng) from Superior Degree Science college in 2009

Done Matriculation (Chemistry, Biology, Physics, Mathematics) from Usman Grammar School, Shah Faisal Colony, with “A” grade (78.8%) in 2007.

.

EXTRA-CURRICULAR ACTIVITIES

English language course (Basic) from Bright Scope English Language Center.

Interest in the latest technologies and current affair news.

Playing chess, video games and cards.

PERSONAL DETAILS

1. Date of birth : 25th July 1991

2. Gender : Male

3. Marital status : Single

4. Nationality : Pakistani

5. Languages known : English (spoken, write and read), Urdu (spoken, write and read) and Hindi (spoken)

All the information furnished above is true to the best of my knowledge.

References would be furnished on request.

Contact this candidate