Stephen C Nitti

* ******** *** ********, ** 086**-***-*** 3912 ac2gzw@r.postjobfree.com

Versatile Technical Analyst with demonstrated leadership and ability to communicate well with constituencies on all levels. Self-starter able to see through a task from initiation to completion, and with minimal supervision, able to effectively prioritize daily functions and projects. Significantly motivated, hands-on technical leader skilled in routers, Internet Protocol Suite, Network Troubleshooting, Customer Service, and Managed Services.

Selected Accomplishments

In-depth knowledge on latest trends and advance fields

With increasing supervising responsibility on client support, rapidly promoted to work independently as lead technician with significant supervisory/project management duties, delivered third level technical support while simultaneously managing assigned projects.

Supported conversion of United Stated Postal Service, assisting in the transition to ESIP platform and ISDN PRI.

Lead Project Manager for Verizon fiber to the premises.

Lead Technician for AT&T Disaster Recovery Team. 911 Restoration of telecommunication network.

Sought after by multiple teams to provide diplomatic resolutions to challenging situations, boost morale, and empower groups by cultivating positive energy and encouragement during high-risk situations.

Recognized for outstanding performance and dedication through multiple Excellence Awards.

Selected as one of 28 AT&T employees Nationwide to participate in the prestigious Supervisor Training Education Program (S.T.E.P.).

Supported upgrades, conversions, move orders, and high priority customers in demanding environments.

Technical Expertise

Certifications

In process of obtaining CCNA

CCNA/CCENT Prep Course (Technical Institute of America)

S.T.E.P. (Supervisor Training Education Program)

Platforms and Tools

Operating Systems & Networks: Cisco 2430, 2431, 2821, 2901, 2911, Adtran 908, 916, 924, 624, 3200, 4305; IP Addressing; Subnetting; OSPF; RIPv2; DHCP; DNS; ADDS; LAN; WLAN; SSH.

Hardware: Desktop; Laptops; Servers; Switches; Routers; Air Cards; cables; access points.

Professional Experience

Network Activation Technician III – Verizon/XO Communications

Edison, NJ

September 2005- Present

Provided technical expertise and supervised client expectations in Telecommunications.

Configuration, test, and activation in the following routers: Cisco 2430, 2431, 2821, 2901, 2911, Adtran 908, 916, 924, 624, 3200, 4305.

Test, turn up, and troubleshoot enterprise customer voip and data services.

Interface configuration and IP routing in JUNIPER MCR, Cisco CHR/CLR and CSR.

Provision cross connects for DS1, DS3, BBL’s in titan 5500, tellab 532, and Nortel 4303.

Manage equipment installations, testing, troubleshooting, turning-up circuits, equipment maintenance and network build-outs.

Selected to work directly with high priority customers to activate, move, and upgrade voice and DIA services.

Supported conversion of United Stated Postal Service, assisting in the transition to ESIP platform and ISDN PRI.

Command Line Interface experience in the DMS switch, Sonus and Broad soft switch configuration.

Trained personnel and worked directly with senior management to resolve issues in a timely manner.

Project Manager – Power Optech, LLC

King of Prussia, PA

February 2005 – September 2005

Supervised 50 occupational employees.

Teamed with engineers to manage underground conduit and handhole placement.

Handled all second level escalations to Verizon or Public Utilities.

Engineering Change Order/Supervisor – AT&T

Dayton, NJ

January 2000 – September 2005

Supervised and scheduled of 15 occupational employees.

Coordinated and managed Nationwide network maintenances.

Lead Technician for AT&T Disaster Recovery Team. 911 Restoration of telecommunication network.

Verified changes in network to ensure compliance with engineering documents.

Reviewed and approved work orders for maintenances and engineering changes in networks.

Written procedures for test and turn up on new equipment.

Selected as one of 28 AT&T employees nationwide to participate in the S.T.E.P. (Supervisor Training Education Program)

Provided on call emergency and troubleshooting network support.

Education: 1994 – 1996 Brookdale Community College

Business Management

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