Manager Customer Service

}Scott Belding

E-mail: **********@*****.***

Cell: 314-***-****

Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Work History

Boeing

Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. A top U.S. exporter, the company supports airlines and U.S. and allied government customers in 150 countries. Boeing products and tailored services include commercial and military aircraft, satellites, weapons, electronic and defense systems, launch systems, advanced information and communication systems, and performance-based logistics and training.

Facilities Analyst, August 2015 to present

Monitor daily workload for a team of over twenty Craftsmen and sub-contractors. Ensure that the work is being completed on time and within budget guidelines. Leader for the Sub-Contractors to contact on a daily basis.

Serve as the lead under the Facilities Site Services Manager for twelve different office buildings encompassing over a million and a half square feet.

Work daily with management to ensure compliance, service and goals are being met. Hold daily meetings with the teams to ensure work orders are being completed and serve as the funnel between the craftsmen and management.

Have a strong collaboration with the other sites, multiple business partners and other Site Services groups.

Identify cost savings opportunities and implement cost reduction practices per Boeing guidelines. Serve as team leader for our Employee Involvement team.

Work in a teamwork environment that is safety driven for success. GO for Zero.

EI (Employee Involvement) Team Leader. Responsible for 16 teams in the Midwest region for Employee development. Assist Teams in getting through the 4 stages of EI. To accomplish this they need to formulate Team Based Business Incentives (TBBI) and perform Visual Board walks with senior management as a team.

Member of the Boeing St. Louis Leaders Association and Strategic Leaders at Boeing.

Forest Pharmaceuticals, Inc,

$3.1 billion net revenue company that manufactures and sells Lexapro, Celexa, Viibryd, Teflaro, Cervidil and several other pharmaceuticals.

Sr. Manager of Facilities, December 2010 to July 2015

Monitor cost center expenses to comply with budget forecasts and ensure annual budget is on or below target. Identify cost savings opportunities and implement cost reduction practices per procedures and policies.

Manage capacity planning for department labor force to balance workload and ensure developmental opportunities are provided.

Strong people leadership skills, ability to drive change, adept to conflict management and developing talent within the work force.

Manage a supervisory and professional staff through which Facilities provides preventive, emergency, and routine maintenance services for facilities, grounds, and related equipment and systems including utility distribution systems, and conducts maintenance projects. This is accomplished through daily coordination of FM and departments outside of FM.

Serve as the primary interface with global procurement as necessary to ensure contracts are secured within a required timeframe.

Evaluate team member’s performance and provide timely performance appraisal and feedback. Conducted meetings and training to motivate employees within the teams.

Interact with vendors concerning contracts of considerable financial value and select vendors based on the most appropriate combination of price, quality and delivery.

Work with team to develop Standard Operation Procedures.

Other key responsibilities include: Leadership, Scheduling, Safety, OSHA regulated programs, SOP development, Cleanliness of Facility

Was project manager for several different building projects.

Provided a healthy safety atmosphere and provided training as necessary.

Worked with department finance focal for capital and annual budgets.

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Manager of Facilities, December 2006 to December 2010

Create professional development plans in collaboration with team members and provide available resources to enable team members to enhance their knowledge, skills and abilities.

Evaluate employee’s customer service, professionalism and technical abilities and provide feedback as necessary.

Provide training to staff, to ensure a broad base of knowledge and minimize specialization within the group.

Other key responsibilities include: Meet deadlines, training, staff training, Arc Flash Safety, hot work program, preventative maintenance program design and development.

Supervisor of Facilities, December 1999 to December 2006

Facilitate issue resolution to ensure compliance with policies and procedures.

Make process improvement recommendations to senior management based on analysis of key metrics, competing priorities and changing business needs

Oversee space planning and move coordination for personnel.

Supervisor of Facilities and Distribution, December 1994 to December 1999

Determine if changes in conditions require an increase or decrease in budgeted funding. Analyze, describe and propose budget adjustments, when necessary.

Work within maintenance business processes to ensure that all maintenance documentation is filed appropriately in accordance with cGMP procedures

Coordinate departmental communications with regard to maintenance and repair.

Facilities Mechanic, December 1993 to December 1994

Education

Bachelor of Arts in Business Administration, June 2010

Certifications

IFMA Member

OSHA 10-Hour

TPC training course 903: Controlling Maintenance Resources

Key Manager development Program

OSHA Compliance & Workplace Safety

FEMA, Emergency Management for single resources & initial Action Incident

Project Management Fundamentals - Ranken Technical College

Project Management Applications - Ranken technical College

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