Customer Service Representative / Virtual Assistant
Resume:
May Dimple F. Almonia
**** **** ** ***** ****** Labangon, Cebu City, Central Visayas 6000
Cell: 092******** – ac2gyh@r.postjobfree.com
PROFESSIONAL SUMMARY
To handle the core responsibilities of data management and analysis working as a reporting analyst and proven customer service.
SKILLS
Word Processing
Advanced Excel spreadsheet functions
Flexible and can work well under pressure
Analytical/Research skill
Computer/Tech Savvy
EDUCATIONAL ATTAINMENT
Tertiary
2011 – 2013 Ormoc City Institute of Technology
Hotel Restaurant Tourism Services
2005 – 2009 University of the Visayas
Bachelor of Science in Information Technology
Secondary
2001 – 2005 Camotes Hillside Academy
WORK HISTORY
10/2014 to 05/2015 Customer Service Representative
Teleperformance IT Park, Lahug Cebu City
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing accurate information.
Politely assisted customers
Provided an elevated customer experience to generate loyal clients.
05/2015 to 02/2017 Reporting Analyst
Teleperformance IT Park, Lahug Cebu City
Provides needed reports/data to the Management
Monitor daily Operations status
Storing, Creating and Analyzing reports
Develop performance metrics for Supervisors and Associates
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