Information Technology Engineer

Randy Renaldo James

Experience **** – Present International AFIS Development Group, Jamaica Kingston, JA Systems Support Engineer

Maintained 99% availability of the Jamaica Constabulary Force (JCF) Automated Fingerprint Identification System (AFIS) via system and network performance monitoring using SolarWinds Engineer’s toolset and proprietary web-based management tools.

Automated maintenance and administration of Linux and Windows servers using Python scripts.

Implemented management systems to prolong lifecycle of machines using Sophos Antivirus, Acronis Backup Manager and Python scripts.

Established and trained customer’s first-level technical support team.

Collaborate with corporate team to identify and implement customer solutions. May 2007 – Dec 2007 Island Networks Limited Kingston, JA Network Operations Centre Engineer

Maintained company’s wireless telecommunications infrastructure availability of 97% using various network management tools including WhatsUpGold, PRTG and SolarWinds Engineer’s toolset.

Remotely troubleshoot and resolve telecommunication related problems by verifying router, switch and wireless access point configurations.

Provide technical support to field technicians when installing wireless APs. 2006 – 2009 Institute of Academic Excellence Kingston, JA Information Technology Teacher

Developed and implemented engaging and effective curriculum for students preparing to sit their CSEC Information Technology examination.

Use Web 2.0 technology to develop and provide challenging instruction to students of all learning levels.

Core Competencies Knowledge of routing protocols such as RIP, OSPF and IGRP

Skilled in subnetting and TCP/IP

Good knowledge of Unix

In-depth understanding of MS Office Suite

Mobile: 876-***-**** E-Mail: *****.*.*****@*****.*** Education 2016 – 2017 The University of the West Indies Open Campus Kingston, JA Certificate in Project Management

2011 – 2013 Vocational Training & Development Institute Kingston, JA Post-Graduate Diploma in Education and Training

2010 – 2012 University College of the Caribbean Kingston, JA COL Executive Masters in Business Administration

2007 – 2008 Vocational Training & Development Institute Kingston, JA Cisco Networking Academy

2002 – 2006 University of Technology, Jamaica Kingston, JA B.Sc in Computer Science and Information Technology Personal Skills Problem solving

Commitment to outcomes

Highly analytical

Ability to work on my own without being constantly supervised.

Enjoy working in teams

Helpful attitude

Interests Football and computer related activities Extra-Curricular

Activities

Kiwanis International

Caribbean District Circle K Alumni Association

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