Dispatch Manager

CHERYL CHEVALIER – GOINS

**** ******** ***, ******, ** 92377 C: 909-***-**** ************@*****.***

Professional Profile

Experienced dispatcher with over 20 + years of experience, professional with strong leadership, Management and relationship-building skills.

Qualifications

Client-focused

Results-oriented

Customer Satisfaction

Management Skills

Computer proficient

Team Building & Training

Dispatch Manager

Training and development

Relevant Experience

Training

Implemented a new Dispatcher / Driver training session. Multiple Choice questions pertaining to DOT rules and regulations along with company codes. Assisted drivers with learning codes.

Quarterly safety meetings and safety test

Dedicated Fleet Manager 7/2015 to 6/20/2017

Interstate Distributors Fontana, CA

Plan daily and weekly routes for dedicated drivers.

Notify drivers of pickup and delivery assignments.

Managing 16-19 dedicated drivers.

Resolved Distribution issues to keep the customer and take the team to a 98% OTD.

Assisting managers with their drivers when on vacation and sick leave.

Interacts with customers to keep up to date information on routes and changes.

Heavy Customer Service Contact

Negotiated Routes and service to secure a standing customer.

Maintaining logs for DOT rules and regulations

Inspection company trucks for maintenance.

Building positive customer relationship

Checking drivers logs on computerized LME system.

Excellent rapport with drivers and customers.

Handling OS&D and Billing

Management Dispatcher 5/2012 to 1/2014 McLane Co. (Grocery Division) San Bernardino, CA

Management in Transportation / Dispatching

Coordinate activities and monitor performance of drivers to ensure on time delivery to customers.

Handle high volume of calls from drivers and customers

Resolve any issues with delivery and provide alternatives for on time delivery

Assisting drivers to resolve any issues pertaining to refer units

Checking drivers Logs nightly and maintaining up to date service and driver information

Documenting and reporting all disciplinary needs to direct supervisor

Build and maintain a quality relationship with drivers and customers.

Ensure compliance with all company policies and procedures

Advise route alternatives

Investigating all driver related accidents and DOT accidents. Assisting drivers with paperwork, providing drug and alcohol test on drivers after an occurrence of a non-DOT accident.. Submitting information to Legal Team.

Provide accurate and detailed information regarding directions, load information, pick-up/delivery times and any

other special load related information

Yard inspections nightly.

Logistics warehouse Manager on weekends

Dispatch Manager over a clerical staff of 8 and 167 drivers.

Cheryl Chevalier-Goins

Independent Freight Agent 6/2011 to 08/10/2017

Admiral Merchants Rialto, CA

Finding freight solutions for customers. Providing customers with capacity from Vans to Heavy Haul equipment and

anything in between

Obtaining permits if needed including poll cars and route surveys.

Dispatching qualified drivers that were TWIC certified and Haz Mat certified when needed.

Dispatcher, Sales and heavy Customer Service.

Military loads including Heavy Haul, A&E and Haz mat.

Assisting driver with FMCSA registration for MC and DOT numbers and CA if needed.

Heavy customer contact.

Generating revenue by making sales calls.

Border crossing trucks have all paperwork

Contacting Customs Brokers when needed

Ensuring that all Border Crossing paperwork has gone through ACS system

Dispatcher / Operations 06/2003 to 06/2011

Landstar – International Transport Fontana, CA

Heavy Haul, Flat Bed, Van and Specialized transportation

Dispatching for all customer needs.

Moving an array of over the road truck freight, utilizing various equipment types, arranging movement from Rail or Port to various locations in the US including Hawaii and Canada.

Strong expertise in Haz-Mat and Port moves

Transporting inter-modal freight from door to door locations, warehousing and value added solutions.

Arranging for air shipment with various carriers. Transportation by Air, Land and Sea.

Heavy customer contact. Supplying various rates to fit customer needs for best possible transportation cost.

Trained new CSR’s on AS400, Leads and EDI

Cross Dock experience as well as Military contact with various bases.

Maintaining a great customer relationship

Responding to customers inquiries via email and phone

Heavy Phones, Customer Service.

Education

Bachelor of Science: Criminal Justice 8/2013 to Current Kaplan University on Line Rialto, CA

Part time classes to obtain Bachelor’s degree in Criminal Justice.

Affiliations

US Army 5/1986 – 5/1996

Member, Learning to end literacy (2008 – present)

American Legion

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