Education

Texas A&M University, College Station, Texas

Bachelor of Science degree conferred December 1998

Emphasis: Management Information Systems

Professional Skills

Management

Department Manager

Lead Desktop Deployment Engineer

Project Manager

Lead Hardware Support Engineer

Lead Network Administrator

C-level executive Support

Network Management

Hardware

Software

Cisco Aironet 1140 & 3500 Series Access Points

FortiClient Endpoint Firewall Protection

HyperTerminal

Cisco ASA 5520 Adaptive Security Appliance

NetApp FAS3240/DS4243

Cisco Catalyst 3750G/3750X

Putty

Cisco POE switches 2970, C3560

SonicWALL firewall

Cisco wireless LAN controller

Synology NAS

FortiGate 200 series firewall platform

Wireshark network monitoring software

Juniper firewall

TCP/IP, LAN/WAN, SIP, NAT, IGRP, EIGRP, OSPF, and BGP

Netgear Prosafe GS7 48T switches

LECs and CLECs

Zebra print servers

SIP Trunking

Server Management

Hardware

Software

Avaya VoIP (Blue and Red)

Active Directory 6.1

Avaya PBX

Avaya Communications Manager 5.0-6.0

Avaya s8300 VoIP system

Avaya IP Office Manager 10.0

Cisco Unified Communications Manager

Avaya Aura Messaging

Dell PowerEdge 1435 & 2970 Servers

Avaya Self-service w/Call Center Elite

Hewlett-Packard Blade System c7000

Avaya IVR

Hewlett-Packard Proliant DL380p Gen7, Gen8

Avaya Orchestration Designer

ShorTel VoIP phone system

Microsoft Exchange Server 2010

SOX Compliance

Microsoft SQL Server 2008

Office 365, DirSync

Desktop Support

Hardware

Software/Apps

Avaya VoIP phones

Adobe Flash

Dell desktops and laptops

Cisco VPN Client

Hewlett-Packard desktops and laptops

Citrix

IBM laptops

eCopy PDF Pro

iMacs

Epic

MacBook Pro

Gmail

Mac Minis

Google Docs

Toshiba desktops

IBM Big Fix

Dell laser, inkjet and photo printers

Java

Hewlett-Packard 4/4+/4050/5 printers

Junos Pulse

Lexmark multifunction laser printers

Lotus Notes

Xerox multifunction printers

McAfee

Cisco VoIP phones

Microsoft Office 2010, 2013, Office 365

Microsoft Visio

Mobile devices

Microsoft Access 2007

iPhones

Microsoft Lync

iPads

Norton Antivirus

Samsung Galaxy phones

Norton Ghost

Blackberry devices

PC Anywhere

Chromebook

Remote Desktop Protocol (RDP)

Surface Pro

Skype for Business

Operating Systems

Windows 95/XP/ME/2000/7/8/10

Novell

Mac OS X

Professional Experience

General IT Corp. December 2016 – Present Los Angeles, CA

Director of Networking Infrastructure and Systems Engineering

Infrastructure Management/Projects

I am Responsible for consulting with current and future clients regarding the potential upgrade of their network and systems.

Consult with clients regarding upgrades and new installs for possible infrastructure solutions. Plan the project and execution of the project.

Review and approve potential projects for the company.

Review and approve budgets for staff, repairs, upgrades, and other expenditures related to project regarding infrastructure.

Coordinated and plan software and hardware upgrades for current and future projects.

Server/Systems Management

Manage Avaya VoIP s8xxx servers, CUCM, Avaya Call Manager, Microsoft Exchange 2010/2013, Active Directory, Microsoft SQL Server 2008, Avaya IP Office Manager 10.0 with Automated Alternate Routing (AAR)/ARS, Avaya Aurora IVR system, and SPLUNK

Network Management

Program network equipment: Cisco switches, Cisco wireless LAN controller, Cisco Access Points, SonicWALL firewall, Fortinet firewall.

Experis December 2016 – July 2017 Los Angeles, CA

O365 Concierge Ambassador (Microsoft)

Infrastructure Management

Installed, configured and supported all of Microsoft Office 365 cloud solutions on various platforms.

Offer support for Microsoft infrastructure and cloud products which include:

Enterprise messaging, Microsoft Exchange Server 2007/2010/2013, Windows client, Windows Server, Active Directory, Mobile device technologies, DirSync, PowerShell, O365 Applications, Dynamics CRM, and Azure. DNS Records, Office suite installation and configuration, Skype for Business connectivity or federation issues, Email migration, SharePoint Online, OneDrive for Business

Transpeed September 2016-October 2016 Los Angeles, CA

Field Technical Supervisor

Infrastructure Management

To make sure that the technicians that I supervised performed up to standard regarding the installations and remodels of various Starbucks, Peet’s Coffee, Boudin Bakery, and Rapha Cycling Club locations in Northern California.

Directed 2-5 technicians in the installation and testing of low voltage cables, patch panels. (cat5e, Cat6, rg6, and speaker)

Review blue print designs and determine the appropriate number of data drop

Robert Half Technology April 2015–February 2016 Los Angeles, CA

Bet Tzedek

IT Manager

Infrastructure Management

Reviewed and approve contracts and bids for IT vendors.

Reviewed and approve budgets for staff, repairs, upgrades, and other expenditures.

Coordinated and plan software and hardware upgrades for current and future projects.

Special Projects

Upgraded the PRIME Office case management software

Migrated PRIME to a new server

Migrated Exchange 2007 mailboxes to Office 365– verified the mailboxes and created a list, started the migration batch and then routed the email directly to Office 365.

Created new Tables, Queries and reports within SQL.

Tested all existing queries and reports, verifying the output

Documented all work completed

Server Management

Configured Avaya s8300 VoIP server and performed extension management for 1250 users using Automated Alternate Routing (AAR) call routing tables. Used Avaya OD; Avaya AD/IVR and Avaya Communications Manager 5.0-6.0 to set up SIP, conferencing, paging, and intercom functions. Also, programmed Genesys call center functions groups lists, and feature access codes (FACs), extension-to-cell phone forwarding (EC500), and hunt groups.

Managed HP Proliant DL380p Gen7 and Gen8 servers, Avaya VoIP servers, and Dell Power Edge Storage Center 1435 using Microsoft Exchange 2010/2013, Active Directory, Microsoft SQL Server 2008, Avaya IP Office Manager 10.0 with Automated Alternate Routing (AAR)/ARS, Windows Server 2008 w/Hyper-V, and Citrix Xen Desktop.

Network Management

Support Netgear Prosafe GS7 48T switches and FortiGate 200 series firewall using FortiClient Endpoint Firewall Protection software.

Globe One

Network Engineer

Network Management

Programmed networking equipment: Cisco Unified Communications Manager (CUCM), Active Directory, Cisco switches, Juniper firewalls, and programmed the wireless routers.

American Federation of Musicians

Desktop Support Engineer

Desktop Support

Resolved ongoing issues the client experienced with Windows applications on multiple machines. The issues were with Office 2010 and the Windows updates.

Starz Entertainment (Contract) Beverly Hills, CA

Desktop Support Engineer July 2014–January 2015

Desktop Support

Supported desktop software: Cisco VPN Client, Microsoft Office 2010, Microsoft Visio, and Microsoft Lync.

Supported desktop hardware: iMacs, MACBook Pro, MAC Minis, PCs, Xerox multifunction printers, Hewlett-Packard printers, Cisco IP phones, and audio visual equipment.

Supported mobile devices: iPhones, iPads, Samsung Galaxy phones, and Blackberry devices.

Server Management

Managed HP Proliant DL380 and Dell PowerEdge 2970 servers using Microsoft Exchange 2010/13, Cisco Unified Communications Manager (CUCM), Windows Server 2008, and Active Directory.

Network Management

Supported networking and storage equipment: Synology NAS, Cisco Catalyst 3750G, Cisco Catalyst 3750X, Cisco ASA 5520, NetApp FAS3240, NetApp DS4243, HP Blade System c7000HP Proliant DL380p Gen8.

Cardno Entrex (Contract) Sacramento, CA

Lead Desktop Deployment Engineer November 2013–February 2014

Special Projects

Imaged and deployed 300 desktops and laptops using Microsoft SCCM 2012 R2 to Cardno offices throughout the United States.

Server Management

Managed HP proliant using Microsoft Exchange 2010, Windows Server 2008, and Active Directory.

Raley’s (Contract) Sacramento, CA

Systems Administrator July 2013–October 2013

Special Projects

Imaged 200+ desktops, laptops, printers and monitors using Microsoft SCCM 2012 R2.

Network Management

Programmed networking equipment: Cisco Unified Communications Manager (CUCM), Active Directory, Cisco switches, Juniper firewalls.

Server Management

Managed Blackberry Server using Microsoft Exchange 2010, Windows Server 2008, and Active Directory.

Kaiser Permanente (Contract) Sacramento, CA

Systems Administrator March 2011–April 2013

Team Management

Supervised 9 desktop deployment technicians in the distribution of 1200 desktops and laptops.

Network Management

Networked desktops, laptops, and mobile devices to Lexmark multifunction laser printers using Zebra print servers.

Programmed Cisco switches and Juniper firewalls using HyperTerminal and Putty.

Troubleshot networking equipment using Wireshark.

Configured VoIP phones using Cisco Unified Communications Manager (CUCM).

Created instructional documentation for imaging desktops and laptops using Norton Ghost.

Server Management

Managed HP Proliant server using Microsoft Exchange 2010, Windows Server 2008, and Active Directory.

Helped Migrated Exchange 2010 mailboxes to Office 365 by verifying the mailboxes to be moved to allow another team to actually do the migration.

California Chamber of Commerce (Contract) Sacramento, CA

Avaya Implementation Engineer January 2011–February 2011

Server Management

Configured Avaya s8300 VoIP server and performed extension management for 250 users using Automated Alternate Routing (AAR) call routing tables. Used Avaya OD; Avaya AD/IVR and Avaya Communications Manager 5.0-6.0 to set up SIP, conferencing, paging, and intercom functions. Also, programmed Genesys call center functions groups lists, and feature access codes (FACs), extension-to-cell phone forwarding (EC500), and hunt groups.

Training

Created instructional documentation for programming and maintaining the Avaya VoIP phone system.

The Sullivan Auto Group Roseville, CA

Network Administrator (Lead) January 2008–July 2010

Special Projects

Reviewed invoices for billing discrepancies. (Found approximately $350K of over payments to multiple vendors)

Built a 4TB Windows 2008 file server w/Hyper-V enabled. Created user accounts using Active Directory.

Created an e-mail server in Linux using a Dell PowerEdge 2950 server.

Managed the move of 300 employees between two dealerships over the course of one weekend by coordinating the schedules of multiple IT vendors in succession.

Server Management

Configured Avaya s8300 VoIP server and performed extension management for 500 users using Automated Alternate Routing (AAR) call routing tables. Used Avaya Communications Manager 5.0-6.0 to set up conferencing, paging, and intercom functions. Also, programmed call center functions groups lists, and feature access codes (FACs), extension-to-cell phone forwarding (EC500), and hunt groups.

Network Management

Programmed network equipment: Cisco Power Over Ethernet (POE) switches, Cisco wireless LAN controller, Cisco Access Points and SonicWALL firewall.

Set up e-mail exchange accounts on a Blackberry Enterprise Server (BES) and Exchange 2007/10.

Training

Provided training on programming and maintenance of the Windows 2008 server, Cisco Power Over Ethernet switches and Avaya s8300 VoIP server.

SMUD (Contract) Sacramento, CA

Computer Hardware Support Specialist July 2007–December 2007

Server Management

Managed Hewlett-Packard Proliant servers using Microsoft Exchange 2010/13, Windows Server 2008, and Active Directory.

Compucom (Intel (Lead) and Chevron) San Ramon/Santa Clara/Sacramento, CA

Hardware Support Engineer September 2006–July 2007

Recognitions

Promoted to Technical Lead within first 2 months of hire. Responsible for hiring new hardware warranty repair technicians.

Recognized for consistently completing the highest percentage of work requests.

Training

Designed a 3-4 week training curriculum for new employees on repairing, imaging and deploying the Dell desktops and laptops

Server Management

Managed Hewlett-Packard Proliant servers using Microsoft Exchange 2007, Windows Server 2008, and Active Directory.

Sybase Inc. (Contract) Dublin, CA

Help Desk/ Desktop Support/NOC Technician January 2006–September 2006

Special Projects

Imaged desktop computers using Norton Ghost.

Network Management

Supported networking equipment at a routing expert level.

Kaiser Permanente (Contract) Oakland, CA

Information Systems Technician August 2005–December 2005

Special Projects

Imaged and deployed 600 desktop and laptops using Norton Ghost.

First Line Solutions, a subsidiary of NCR Austin, TX

Customer Engineer November 2004-July 2005

Desktop Support

Provided desktop support in Windows XP for companies such as Wal-Mart, Starbucks, and local military bases.

Managed inventory of computer and printer hardware in Excel.

Dell (Contract) Austin, TX

Printer Engineer February 2004–October 2004

Special Projects

Tested driver functionality for pre-market Dell laser, inkjet and photo printers in Windows 95, Windows XP, Novell and Mac OS X.

Texas Department of Human Service (Contract) San Antonio, TX

Systems Analyst/ Desktop Support June 2003–December 2003

Server Management

Converted the Department from Token Ring to Ethernet using Cisco switches and routers.

Special Projects

Imaged and deployed 300 desktop computers and performed inventory management.

Desktop Support

Supported desktop hardware: Hewlett-Packard desktops and laptops.

Provided desktop support for Microsoft Office products.

BancTec San Antonio, TX

Flex Tech February 2001–May 2003

Desktop Support

Performed desktop support for applications in Windows 98, Windows ME, Windows XP and Windows 2000.

Supported desktop hardware: DELL, Compaq, HP, People PC, IBM, E-machine, and Toshiba desktops, Hewlett-Packard 4, 4+, 4050, and 5 series printers and Lexmark printers.

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