Santosh Chittegoppe

**** ******* **. ******* ****, IL 60133 630-***-**** ac2gna@r.postjobfree.com

EMPLOYMENT

PCMI Corporation - Software Support Specialist April 2016-Present

•Manage and oversee client engagements, including daily and weekly meetings/calls

•Train clients on technical workflows (processing claims, contract creation, etc.)

•Facilitate regular two-way communication between client and technical team for bug triage and creation of new features

•Communicate progress of daily/weekly/monthly/quarterly initiatives

•Maintain JIRA stories for clients and development teams

•Manage all client communications, conflict resolution, and deliverables

•Develop functional design documentation for client feature change requests

•Communicate functional design requirements to internal technical team

•Hold technical team accountable for design deliverables

Keno Kozie - Technical Analyst July 2014-April 2016

•Provided 1st and 2nd level desktop application support for national and international professional contractual clients

•Updated notices daily

•Created and updated Knowledge Base articles

•Trained new analysts on technical workflows and best practices

Global Infotech, Inc. - Recruiter Jan 2013-Jul 2014

•Researched potential candidates through an internal database, advertising, online resources, business contacts, and direct recruiting

•Negotiated contract terms incoming employees

•Provided customer service for existing clients

•Developed new business opportunities and utilized networking skills for referrals

TECHNICAL SKILLS

Applications: MS Office (Excel, Outlook, Word, Access), FileSite, DM-Hummingbird, Milan

Call/Issue Tracking: JIRA, HEAT, FootPrints, Cerebus, TrackIT

Platforms: Windows, Citrix, VMWare, GoToMeeting

EDUCATION

University of Illinois, Springfield 2006-2011

Senior, English Literature Major – 6 hours short of graduation requirements

VOLUNTEER EXPERIENCE

•Member of Common Roots Initiative – Bolingbrook, IL, January 2012 to Present.

•Volunteer for Victims of Hurricane Ike – UIS, Spring 2010.

•Volunteer for Alchemist Review – UIS, Fall 2008-2009.

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