CARLEY DELISA

**** *. **** *** *** # ***, Westminster, CO 80021 H: 720-***-**** C: 720-***-**** ac2gmo@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality

staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent

leadership skills and multi-tasking strengths. Strong interpersonal skills and extensive retail and sales

experience. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated

skill in improving store operations, increasing top line sales and reducing costs. Extensive loss prevention

training, resulting in high awareness of any potential loss with both internal and external customers.

SKILLS

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

MS Office proficient

Outstanding communication skills

Exceptional leader

Exceptional customer service stills

Fashion and design background

Conflict resolution skills

Team-oriented

Sales professional

Recruiting and interviewing

Reliable

WORK HISTORY

Manager, 07/2013 to 12/2015

GUESS? – Castle Rock, CO

Worked closely with the district manager to formulate and build the store brand.

Consistently maintained good relationships with other Store Mangers in the area in order to build network

and effectively recruit top talent for my store.

Responsible for hiring all associates and overseeing the entire HR process, including associate onboarding

and training.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Assistant Store Manager, 08/2010 to 01/2013

Davids Bridal – Westminster, CO

Responsible for hiring and training of all new bridal consultants, dress specialists, and customer service

representatives.

Oversee all consultants during their interactions with brides and bridal parties.

Addressed customer inquiries and resolved complaints in a professional manor and timely fashion.Design

and implemented customer satisfaction metrics.

Reorganized the sales floor to meet company demands and maximize sales based on our store-specific

customer demographic.

CO-Manager, 05/2005 to 10/2010

Bath and Body Works – Lakewood, CO

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll policies.

Trained staff to deliver outstanding customer service.

Contributed to merchandising ideas at team sale meetings.

Responsible for visual merchandising of entire store based on company directives.

EDUCATION

Associate of Science: Psychology, 2018

Front Range Community College - Westminster, CO

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