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Customer Service Assistant

Location:
Lowell, MA, 01851
Posted:
September 25, 2017

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Resume:

Paula

Preap

** ******* ****** ******, ** *****

978-***-****

ac2gm8@r.postjobfree.com

Responsible hardworking individual motivated to learn new skills and gain job experience in a challenging work environment. Seek position with opportunities of advancement.

Skills

Fast Learner

Excellent Attention to Details

Highly Dependable

Motivated Team Player

Goal Oriented

Strong Initiative

Experience

JUNE 2016 –CURRENT

Operator I/Abbott (St. Jude Medical), 4Robbins Road, Westford,MA

Follow good manufacturing practices and complied with safety guidelines to produce high quality medical heart catheters in a clean room environment

Operated various equipments and programs such as microscopes 40x, fitel fusion splicer, FPUII stripper, ultrasonic cleaner, cleaver, Fishman smart dispenser, accuseal heat sealer, Hepa air filter cleaner, zebra thermal transfer printer, SAP, OmniCure1000, Luna OBR reflectometer, and Instron tensile/compression test

Trained in different stations such as pigtail splicing, lens potting, and sheath assembly and also trained new team members carefully within 6 months of learning processes.

Handle LAL samples and inspect pouched product for possible contaminants

Maintain accurate records of product information to ensure quality documents are traceable

OCTOBER 2014 –CURRENT

Starbucks Barista/Target, 181 Plain Street, Lowell, MA

Made and serve hundred of café beverages per day with speed, quality, and consistency

Operated espresso machines, blenders, commercial coffee brewers, and sterilizing dishwashers

Comply with standards for merchandising, stocking, and storing products.

Trained new team members with positive reinforcement and encouraging coaching

Maintain excellent attendance daily and cover numerous shifts needed for coworkers.

JUNE 2013 –OCTOBER 2014

Guest Service Assistant/Target, 181 Plain Street, Lowell, MA

Recommend, select and help locate and obtain out-of-stock product based on customer requests.

Investigate and resolve any immediate customer inquiries and complaints in a timely and empathetic manner.

Train new staff on registers and at the customer service desk.

Assist leaders with smoothly opening and closing the store by filling the registers with cash in the morning and emptying the registers at night.

FEBRUARY 2010 –OCTOBER 2013

Student Library Assistant/UMASS Amherst Libraries (W.E.B Dubois Library) 154 Hicks Way, Amherst, MA

Locate requested books, media, and microfiche in the library database, basement storage and shelves.

Help patron apply for a library card, answer questions, and deal with computer printing issues.

Assist patron on how to use viewing machine for microfiche

Help library staff do inventory of reserve media.

Education

FEBRUARY 2014

Bachelor of Arts Chemistry/University of Massachusetts, 300 Massachusetts Avenue, Amherst, MA

Course Highlights: Biology, Chemistry, Physics, Quantitative Analysis, Organic Chemistry, Inorganic Chemistry, Calculus



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