Manager Customer Service
Resume:
Crystal Henderson, CPC-A
Chester, VA ***** 804-***-**** *************@*****.*** linkedin.com/in/crystal-henderson-478b8459
September 6, 2017
Dear Hiring Manager,
Ready to leverage my enthusiasm for healthcare, I submit my resume for your professional review. I am confident that the diversity of my experience will allow me to seamlessly transition my skills and talents to the open position on your team.
As you will quickly note upon reviewing my background, my experience is comprehensive and multifaceted. I thrive in fast-paced environments requiring keen attention to detail and I gained highly transferable skills that will allow me to immediately provide excellent results.
Some additional key highlights of the benefit I will bring to your organization include:
Certified Professional Coder and ICD-10 Medical Coding certification; able to demonstrate resourcefulness and advanced troubleshooting skills to support your strategic initiatives.
Exceptional communicator and collaborator; consistently recognized for cultivating relationships to ensure successful outcomes.
Outstanding capacity to lead projects and master diverse technologies to improve team productivity.
In me, your company will gain a diligent and focused professional with a tireless work ethic and relentless drive to achieve the goals set before me. As such, I believe I would be a great addition to your team and I welcome the chance to meet in person. Thank you for your consideration and I look forward to hearing from you!
Sincerely,
Crystal Henderson
Enclosure: Resume
Crystal Henderson, CPC-A
Chester, VA 23831 804-***-**** *************@*****.*** linkedin.com/in/crystal-henderson-478b8459
Qualifications Summary
Enthusiastic and accountable professional with proven success excelling in dynamic settings requiring keen attention to detail. Consistently recognized for resourcefulness and cultivating relationships to ensure successful outcomes. Certified Professional Coder; able to leverage knowledge of medical coding and billing to maximize results. Exceptional communicator and collaborator; thrive in environments requiring advanced troubleshooting skills.
AREAS OF EXPERTISE
Medical Terminology
Compliance/Regulations
Billing/Payment Processing
Customer Service/Client Relations
Problem Solving/Issue Resolution
Business Leadership/Manager
Certified Professional Coder
Staff Development/Training
License Requirements
PROFESSIONAL EXPERIENCE
BUSINESS OWNER/CHILDCARE PROVIDER Home-Based Daycare, Chester, VA 2002 to Present
Skillfully deliver in-home childcare and develop strategies for stimulating development; provided care for over 30 children to date.
●Demonstrate outstanding capacity to determine best teaching approach depending on age and learning aptitude.
●Construct comprehensive tracking and ensure compliance with licensing mandates.
●Help children discover and explore while maintaining a safe environment.
●Foster strong communication and partner with families to facilitate excellent level of care and service.
DEPARTMENT MANAGER Ukrop’s, Petersburg, VA 1998 to 2001
Exhibited versatility serving in multiple roles concurrently and efficiently managed time-sensitive deadlines.
●Inspired and mentored 15 deli/kitchen team members through motivational techniques contributing to profitability.
●Effectively managed $20K in retail inventory ensuring meticulous reporting and availability of products.
●Established reputation for remaining calm in challenging situations supporting operational efficiencies.
●Mastered diverse technologies to improve team productivity and generated detailed reporting to monitor performance.
Additional Ukrop’s career experience as Cashier, Associate, Service Lead/Trainer, and Assistant Department Manager; earned progressive leadership responsibilities and promotions for superior contributions.
EDUCATION & CREDENTIALS
Bachelor of Science in Business Administration Coursework, Concentration in Healthcare Management
Western Governors University, Salt Lake City, UT
Associate in Science, Richard Bland College of William and Mary, Petersburg, VA
CPC-A Certification & ICD-10 Medical Coding, American Academy of Procedural Coders
Chesterfield County Career & Technical Center, Chesterfield, VA, 2017
Adult/Child/Infant CPR, AED & First Aid Certified, American Red Cross
Technical Proficiencies
ICD-10 Medical Coding & Billing, Microsoft Office Suite, Windows, Retail/Inventory Management Software
Volunteer Leadership
PTA Treasurer and VP Ways & Means Fundraising Lead, Harrowgate Elementary School, 2006 - 2009
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