Manager Customer Service

AMANDA C. WHITE

Humble, TX ***** 832-***-**** **************@***.***

OBJECTIVE

To obtain a position within a challenging environment where the utilization of my current skills, strong work ethic and qualifications will be of benefit to achieve the company’s goals.

SKILLS & ABILITIES

Typing, Data Entry, Multi-line Phones, Microsoft Word, Excel, Access, PowerPoint, Outlook, Blue Moon, ADP Payroll System, Reportsmith, Yardi, Saferent, Onesite, MRI

EXPERIENCE

10/15-To 09/17

Leasing Manager, Temp positions

Assisted in directing the community’s reach, and internet advertising,

Organized resident events

Strategize competitive games to encourage achievement of revenue, occupancy, resident retention, and leasing goals among team members in a fun environment.

Performed on-the-job training of leasing recruits.

Fulfilled leasing and leasing manager positions on B to A+ garden and midrise apartments.

Maintained contact with lessees during their tenancy period to aid them in the resolution of issues such as work requests.

Develop and implement new ideas for improving profitability and efficiency of the property

05/14-To 07/15

Assistant Property Manager, Mosaic Residential

Responsible for directly supporting the Property Manager.

Managed 700 plus C class conventional property

Provide superior customer service to all residents as well as staff.

Reconcile resident accounts and rent payments.

Responsible for filing evictions and attending court as needed.

Performed liens and lockouts.

Assisted in process all bank deposits.

Assisted with mid and monthly close out.

Managed resident activity such as: move in and outs, notices, and renewals. Assist with work orders

05/13- To 05/14

Leasing Manager, Blazer Real Estate

Toured and lease apartments.

250 plus apartment property.

Complete lease forms and contracts.

Efficient and timely processing of all administrative forms, reports and related

Information.

Assist in orchestrating all resident events.

Responsible for assisting Assistant Manager in collection of delinquent rents.

Knowledge of tax Credit process and policies.

Responsible for completing recertification’s, renewals, and new leases.

03/12- To 03/13 Assistant Property Manager, Rockstar Capital Management

Responsible for directly supporting the Property Manager.

Properly help to operate a fiscal management system of an A class property.

Provided superior customer service to all residents as well as staff.

Managed resident accounts, billing fees, and rent payments.

Responsible for filing evictions and attending court as needed.

Organized resident events and meetings for staff.

Process all bank deposits.

Executed all mid and monthly accounting close outs and reports.

Produced and deliver all letters and notices to residents

Handled all resident activity such as: move in and outs, notices, and renewals.

EDUCATION

1999-2003

Diploma, New Caney High School

TBD, Houston Community College

Spring 2018, Lonestar College

COMMUNICATION

Ability to interact and effectively communicate with people from diverse backgrounds, highlighting teamwork and problem solving.

LEADERSHIP

2013 N.A.L.P. Designation from HAA institute

2017 Tres Dias Leadership Intership

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