Yash Kothari

*** *** ****** ******, ****** City, New Jersey 07306.

ac2ghf@r.postjobfree.com; Mob# +1-551-***-**** LinkedIn: https://www.linkedin.com/in/yashjkothari

Objective

Experienced network engineer with good IT educational background. Actively seeking a full time work opportunity to widen my proficiency and skill-sets

Education

Masters Degree: (2016 – 2017)

Computer Information Science - Falls Church, Virginia [GPA - 3.75]

Bachelors Degree: (2009 – 2012)

Bachelor of Computer Applications - Mumbai, India.

Technical Skill-sets / Tools

CCNA and ITIL® Foundation Examination

Routing proficiency: Configuring and troubleshooting of various protocols - EIGRP, OSPF, BGP, RIP and Static routing

Switching proficiency: STP, VLAN, VTP, MST, RSTP, PVST and Ether Channel.

Other configuration: GLBP, HSRP, NAT – PAT, VPN IPSec over GRE tunnel with ISAKMP policy, Port-security and Access list configuration

Windows 2008 & 2012 configuration – DNS, DHCP, Active Directory. VMware – Vcenter, and ESXi virtualization setup. Experience configuring hardware RAID on HP Prolient servers, setting-up rack servers in Datacenter

Monitoring Tools: Nagios, Netcool (IBM)

CRM Ticketing Tools: Phaseware, Siebel (Oracle)

Other Skills: Patiently repaired and solved 100+ iPhone, iPad, and Macbook issues

Other Work Experience

Vibrandz Creation - E-commerce Manager [October 2014 – July 2015]

Specialized in product SKU listing on different e-commerce marketplaces - Amazon India, Flipkart, Paytm and EBay. Created E-Commerce site www.vibrandz.com

Expertise in setting up Facebook AD campaigns on company’s page– Optimizing CPC, Organic and manual Targeting, Selecting keywords for SEO

Professional Work Experience

Netmagic Solutions Pvt Ltd. - Network Engineer (Global Service Delivery) [October 2013 – September 2014]

Worked in a 24X7 NOC for - NTT Communications America

Responsible for isolating and resolving network and servers’ issues. Adhering to different SLA level Incident tickets

Daily work duties include

Network Monitoring on IBM Netcool and Network L1 troubleshooting

Creating Trouble Tickets for customers on Siebel CRM and providing updates, Support over phone

Server issues: Remotely installing patches, Running Backup jobs on client servers in Datacenters

Tulip Telecom (Service Provider) - Assistant Network Engineer [October 2012 - October 2013]

Outsourced managed services (SOC) - Unified Signal Inc. (U.S)

Updating and providing resolution to customers through CRM ticketing system and extending on-net and off-net support for network issues. Follow-up over the phone with local exchange carriers like XO, ATT, Verizon Etc. regarding leased line circuit issues; Scheduling technician dispatches to the DMARC and handoffs to resolve physical layer problems

Network Monitoring via Nagios, performed necessary troubleshooting to isolate issues along with Tier 2 Techs

Micropoint Computers Limited - Customer Support Engineer [September 2011 – August 2012]

Excelled at desktop and Laptops repair (Hardware, Software installation & updating patches),

Experience deploying HP servers (ProLiant Series), Storage devices, VMware ESXi installation, Hardware RAID