Technical Writer

James P. Lane

**** * ***** ***, **********, IL **563 630-***-**** ********@***.***

Objective Technical writer position

Qualifications

Technical writer with extensive experience in writing, reviewing, editing, maintaining, and producing technical documentation: processes, procedures, proposals, contract reports, DoD and DOE classified materials at Secret Clearance level, instructional materials, and marketing and presentations materials.

Experienced in working with cross-functional teams to meet tight production deadlines, aligned with Software Development Life Cycle (SDLC) schedules in Agile, Feature-Driven, and Waterfall development environments.

Experienced in gathering information from several departments (including System Architecture, Product Management, Project Management, Customer Support, Software Development and Hardware Development, Business Analysts, Customer Training, Quality Assurance, and System Test) to create and deliver procedural and descriptive user information, including Installation Guides, Training Guides, and User Manuals.

Experienced in using Content Management Systems (CMSs), info mapping, topic-based authoring, and content re-use.

Experienced in using Microsoft Office Suite, Arbortext and PTC Arbortext Editor (for SGML and XML) DITA, Adobe Acrobat and Acrobat Pro, CorelDraw, Snagit, Visio, UNIX, SharePoint, Wiki, Windchill, and JIRA applications.

Experienced in using lab testing to verify and update customer procedural documentation, including screen captures and step-by-step work instructions.

Experienced in using external and internal customer feedback to correct and improve new and existing procedural and descriptive customer documentation.

Excellent communicator and team player.

Experience

July 2017 to August 2017 Harris Corporation Fort Wayne, IN Technical Writer

Contract assignment (through ComTec, Irving, TX). Edited Test Procedures for a NASA weather monitoring project. Used Word in a Windchill 11 content management system (CMS).

March 2017 to May 2017 Stryker Kalamazoo, MI Technical Writer

Contract assignment (through KForce, Grand Rapids, MI). Edited internal documentation set to conform to new templates to prepare for system upgrade to Windchill 11. Used Word in a Windchill 9 content management system (CMS).

May 2016 to September 2016 Navistar Woodridge, IL Technical Writer

Contract assignment (through Bartech Group, Smithfield MI). Wrote procedural and descriptive documentation supporting new and existing Navistar trucks, buses, and engines. Worked with Project Management, Development, Engineering, Graphics, Marketing, Quality Assurance, and Legal groups to create and update end-user documentation. Used topic-based authoring with Arbortext, in a Windchill content management system (CMS), focusing on content re-use.

August 2015 to August 2015 Northrop Grumman Sierra Vista, AZ Technical Writer

Contract assignment (through Aerotek, Tucson AZ). Wrote procedural documentation supporting a new, unmanned surveillance aircraft. Worked with Development, Quality Assurance, and Engineering to help create an end-user procedural documentation set, using Arbortext topic-based authoring and a SharePoint document repository.

June 2015 to July 2015 Argonne National Laboratory Lemont, IL Technical Writer

Contract assignment (through Patrick Engineering, Lisle IL). Wrote and updated descriptive documentation supporting facilities requirements. Worked with Project Management and Engineering to update a facilities document, using Microsoft Word.

December 2013 to September 2014 AT&T Hoffman Estates, IL Technical Writer

Contract assignment (through Pyramid Consulting, Alpharetta GA). Wrote and updated procedural and descriptive documentation supporting a new Open API Platform. Worked with Architecture Team, Development, Testing, and Product Management within an Agile development environment to create an end-user documentation set. Utilized SharePoint as an internal document repository and JIRA for work item storing and tracking, using Microsoft Word, Snagit, and Visio to produce documentation and graphics.

November 2012 to June 2013 Adesso Solutions Rolling Meadows, IL Technical Writer

Contract assignment (through Robert Half Technologies, Hoffman Estates IL). Wrote and updated procedural and descriptive documentation, supporting Trade Promotion Management business planning systems. Worked as liaison between Application Development and Upper Management to create an end-user documentation set. Used screen captures to document step-by-step procedures for end-users, explaining and demonstrating how to create business plans, budgets, deals, promotions, reports, and deductions in the Adesso application for end-users in the food products industry. Created step-by-step training exercises to be used in support of a new Adesso application.

August 2012 to August 2012 Hallmark Corporation Naperville, IL

Technical Writer

Short-term contract assignment (through Aerotek, Oak Brook IL). Wrote and updated procedural and descriptive documentation supporting insurance projects, specifically guidelines, regulations, terms, talking points, and rules related to insurance policies for customer agents and live support personnel. Used SharePoint as an internal documentation repository.

August 2011 to December 2011 Alcatel-Lucent Naperville, IL

Technical Writer

Contract assignment (through Comnet International, Oakbrook Terrace, IL). Wrote procedural and descriptive documentation supporting various projects. Wrote, edited, reviewed, and produced customer documentation using Arbortext (for SGML and XML) for DITA topic-based content, and UNIX systems, using Corel and Visio for graphics and screen captures. Interacted with Product Management, Project Management, Customer Support, Software Development, and Technical Publications groups to deliver documentation within tight development schedule time frames.

Specifically:

Managed and coordinated several departments to schedule production deadlines, milestones, and deliveries, aligned with Software Development Life Cycle schedules and Hardware Production schedules, to ensure on-time deliveries for Telecom customers.

Developed and delivered procedural and descriptive documentation for paper, CD-ROM, and online deliveries.

Ensured that all publications and documentation adhered to Company identity and style guidelines.

Documented departmental policies and procedures to conform to ISO and industry standards.

Jan 2010 to April 2010 Northrop Grumman Palmdale, CA

Technical Writer

Contract assignment (through OakTree Software, Tulsa OK).

Supported the conversion of maintenance manuals from MIL-SPEC to Arbortext SGML format for the Air Force B2-A project.

July 1989 to Nov. 2008 AT&T/Lucent/Alcatel-Lucent Naperville, IL

Technical Writer

Wrote, edited, reviewed, and produced customer documentation using Arbortext (for SGML and XML) DITA topic-based authoring, UNIX systems, and CorelDraw and Visio for graphics and screen captures.

Interacted with Product Management, Project Management, Customer Support, Software Development, Testing, and Technical Publications groups to deliver documentation within tight development schedule time frames.

Used Microsoft Office Suite. Over 10 years’ experience in using Epic and Arbortext (for SGML and XML), CorelDraw, and UNIX systems.

Used Content Management System (CMS) and content re-use systems.

Participated in lab testing to verify and update customer procedural documentation, including using screen captures and step-by-step work-around solutions.

Utilized external and internal customer feedback to correct and improve new and existing procedural and descriptive customer documentation.

Interviewed SMEs to obtain technical input and utilized process documentation for further technical input to create and update customer documentation.

Peer-edited documentation from other Tech Pubs writers.

Feb. 1987 to May 1989 General Atomics San Diego, CA

Technical Writer

Produced DoD and DOE-related proposals and contract reports for various energy and defense customers with extremely heavy deadline responsibility.

June 1985 to Sept. 1986 United Technologies San Jose, CA

Senior Publications Editor

Acted as backup to Lead Editor, assisting in training personnel, work priorities and scheduling, setting style guidelines, and assigning work.

Produced DoD proposals and reports, technical journal papers, and presentations, all with heavy deadline responsibility, for rocket and missile projects.

May 1980 to Nov. 1984 Deltak, Inc. Oak Brook and Naperville, IL

Copy Editor

Edited and produced training materials, and sales and marketing materials.

Education

Bachelor of Arts Southern Illinois University Carbondale, IL

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