Customer Service Representative

Rashunda Anderson

**** ********** ** *********, ** 28215 980-***-**** ****************@*****.***

Professional Summary

Accomplished customer service specialist with proven track record to communicate with customers, employees, and management to solve internal and external problems.

SKILLS

Experienced leader and team player with the ability to complete multiple projects concurrently, individually and within project terms

Driven to learn and apply new ideas with proficiency

Possess strong, oral, written communication skills

Enthusiastic to assume increased responsibility in order to enhance current skills

WORK HISTORY

Manpower: Carrier Corporation

Charlotte, NC Service Representative

05/2015- Present

Provided first class customer service to internal and external clients locally as well as nationally

Analyzed requests given and redirect them to different national departments

Communicate with Service Managers and Parts counter personnel via telephone, online chat and email to build strong business relationships and ensure a positive customer experience

Manage all customer interactions via inbound phone, email, fax and written correspondence

Assist consumers with troubleshooting installation/programming for retail brand products (including thermostats and large industrial sized products)

Collaborate with internal departments to resolve customer issues

Resolve daily complex customer issues

Provided feedback to leadership regarding call trends or compliance issues that may arise

Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.

Actively monitor commercial sites and successfully trouble shoot issues as well as notify personnel according to standard work instruction

Convergys: Onstar

Charlotte, NC Call Center Agent

02/ 2013 –04/ 2015

Provided top-notch customer service to inbound clients in both the United States and Canada.

Promptly dispatched directions to subscribed clients vehicles

Responsible for providing roadside agent to subscribed clients in need

Collaborated with Local Law Enforcement and Emergency Personnel to efficiently get help for client in distress

Wetseal

06/2008-02/2013

Greet customers with enthusiastic energy and attitude

Determine customer’s wants and needs by engaging in friendly conversation

Open store and close store according to mall hours

Cashier

Ensure cash drawer and deposit are accurate

EDUCATION

EMD Certification

08/2013-08/2015

University of North Carolina at Pembroke

Criminal Justice Major w/ Minor in Substance Abuse

2006 – 2011 (10 credits needed for graduation)

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