Technical Support / Information Technology / Customer Service

Pauline Krissha R. Ramirez

*** ******** **. ***** ********* City, Misamis Occidental 7207 * Home: (088) – 564-0105 * Cell: 090******** * Email: **************@*****.***

Professional Summary

Information Technology Professional with a background in Project Management, business and systems analysis, installation and configuration seeks position in a fast-paced startup.

Skills

Operations Analysis

Customer Targeting

IT Security Best Practices

Managing Multiple Project Simultaneously

Account Security Maintenance

Remote Access Support

Data backup and Recovery systems’

Analytical Thinker

Team Player

Working with shifting priorities

Large computer networks

Work History

IBM Daksh Business Process Services – Technical Support Advisor for Apple ( Account ) 11/2010 – 04/2011

247 Philippines – Technical Support Specialist for Time Warner Cable and Brighthouse Network ( Account ) 06/2011 – 06/2012

Datacom IT Systems Phil – Desktop Engineer for Parallels Desktop ( Account ) 07/2012 – 08/2013

Microsourcing Phil – Network Analyst for Clear Networks ( Account ) 12/2013 – 05/2014

Stefanini Philippines – IT Service Desk Analyst for Global Shared Services ( Account ) 05/2014 – 07/2016

Cognizant Philippines – Senior Process Executive for Google YouTube ( Account ) 07/2016 – 03/2017

Education

Stella Maris College – High School Diploma

Centro Escolar University – B.S in Psychology

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