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Technical Writer Manager

Location:
Reston, VA
Posted:
September 25, 2017

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Resume:

Walter L Mahan (Walt) **** Lake Shore Crest Drive #16 Reston, VA 20190 703-***-****

E-Mail: ac2gdn@r.postjobfree.com

Summary: Walt is a seasoned Senior Technical Writer who has documented infrastructure, processes, and security for Web-based, PC, and mainframe systems along with mobile apps. He is experienced in full life cycle development as both a participant and manager. He has developed QA methodologies, Test Plans, user guides, FAQs, tutorials, run books, Web site content, videos, and online help systems for several commercial software products. All work at CACI was 508 compliant. Designed and implemented bill pay on software at Insystech. He wrote two novels (thrillers) that were published. He is knowledgeable in NIST & FISMA Compliance.

Software: Word, Excel, RoboHelp, SnagIt, Visio, SmartDraw, PowerPoint, SharePoint, SQL, Constant Contact, PRWeb, SBWire, FrontPage, HTML, SAS, Visual FoxPro, WestWind, and Access.

Inactive Secret clearance.

Experience:

Card Payment Solutions, Sr. Business Analyst 06/2017 – 09/2017

Designed website and brochure for the client. Researched competitors and created content for website and brochures.

Freddie Mac for Digital Intelligence Systems, Sr. Technical Writer 12/2016 – 03/2017

Working as a contractor on three month assignment providing documentation supporting the Non-Production VDI (Virtual Desktop Infrastructure) project involving over 20 user guides. Also created content for Non-Production VDI and RSA.

Veritas for Insight Global, Sr. Technical Writer 05/2016 – 09/2016

Worked for Veritas (2016 spinoff from Symantec) on four month assignment as data center was migrated from Symantec to Dallas Data Center.

Upgraded 14 different critical run books working with several SMEs around the country with little supervision.

Created all documentation supporting the migration from one endpoint encryption tool to another (PGP to SEE BitLocker) including Web site help content to support the solution.

Researched and wrote a Configuration Guide for Veritas including a Disaster Recovery Plan. Created a Data Center Services and Security document from scratch.

Wrote installation guides for SEE (Symantec Endpoint Encryption) and SEP (Symantec Endpoint Protection).

Finished all assignments within a short, four-month window.

Northwest Federal Credit Union for Pensive Consulting, Sr. Technical Writer 08/2015 – 05/2016

Created a Disaster Recovery Plan comprised of 24 documents to ensure and NIST & FISMA Compliance.

Upgraded templates provided by consulting company (Sirius), reformatted them to outline mode, selected graphics and tables deemed appropriate and marked words and phrases to create an index.

Interviewed various SMEs to customize documents to fit the needs of the credit union.

Documentation was created to support two new colocation sites comprised of Windows, UNIX, and various databases.

Included were network routing and other graphic representations.

Created a Security Policy and an Incident Response Plan working for the Director of Security by customizing various source documents.

AXIS Management Group Sr. Technical Writer 07/2015 - 07/2015

Short term job working on a proposal for HUD.

Fortessa for SNI Companies, Senior Business Analyst 07/14 – 11/14

Created a test process & Test Plans for User Acceptance Test of the Sage 300 ERP solution.

This verified the validity of the application being installed (previous tests were catastrophic).

Insystech Sr. Technical Writer 04/14 – 06/14

Created documentation and scripts describing a new education, software product called TEAMS.

National Student Clearinghouse for Providge Consulting, Sr. Technical Writer 01/14 – 04/14

I researched and documented the infrastructure and processes as another solution was integrated.

Work included many interviews of SMEs to document their work processes including systems, networks, and security.

Insystech Senior Business Analyst/Tech Writer 11/11 – 09/13

Designed and implemented bill pay on a web-based solution and on two mobile apps.

Developed a Quality Assurance methodology and Test Plan with Test Cases to ensure that three mobile phone applications and a Web-based application operate as designed.

Created a significant number of Test Cases and managed the process. Participated in several proposals.

As the product manager for ConnectBooks (a mobile app for Sage 50 accounting software), provided analysis and product direction. Promoted the product by defining website content, press releases, email blasts, marketing material for conferences, tutorials, videos, and other training materials. Created a Reseller Program and brochure for the Canadian product.

Designed and managed a Web-based online registration system that permits parents to enroll their children in summer camps.

Wrote user manual for a Web-based software application and created Online Help for it using RoboHelp.

CACI Business Systems Analyst 05/09 – 08/11

Created requirements and design documents for enhancements to DAMIR (software that supports major acquisition programs for DOD).

Wrote user manuals for seven applications that comprise DAMIR software.

Created context sensitive Online Help using RoboHelp supporting users of DAMIR.

Authored process document describing development and maintenance steps.

Created a number of Test Cases processed for each release of DAMIR and participated in the testing. Work was 508 compliant.

Unisys Senior Technical Writer 10/07 – 05/09

Created and edited many documents for Health and Human Services (HHS), Census, and SBInet for Homeland Security.

Formatted and edited over 50 proposals.

Created and updated templates for tech writer use.

Created guidelines document to help new tech writers in formatting documents.

Created overview document of process for Platform Engineering, edited about 100 processes, and hyperlinked all processes from the overview document.

EDS Technical Writer/Editor 03/07 – 09/07

Created and edited many technical documents relating to the Assured Identity™ system (government-wide badging system) developed for GSA and Homeland Security.

Organizational Communications Proposal Writer 03/07 – 03/07

Three week assignment writing portions of a proposal supporting transition from US Air Force to NATO for an airbase in Afghanistan. Used Privia for document control.

Merlin International Senior Technical Writer 10/06 – 01/07

Researched, compiled and wrote a Configuration Management Plan for the USCIS Portal that was created for Department of Homeland Security.

Document served as the baseline of the hardware and software supporting the project.

Completed a Run Book for the USCIS Portal that supports operations.

EarthWalk Communications IT Manager 10/04 – 10/06

Designed and developed a Website to support a major project for Department of Labor.

Managed the IT staff.

dB Dynamics Consultant/Project Manager 01/01 – 10/06

Project Manager on several Web-hosted solutions and designed several applications.

Created an Installation Manual and Online Help or many software products using RoboHelp.

References supplied upon request.

Education: BA in Economics from Western Maryland College, formal training in Visual FoxPro, Access 2.0, Access 97 and Visual Basic for Applications. Formally trained in Proposal Writing and Management at OCI.



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