Customer Service Administrative Assistant
Resume:
Veronica Fernandez
Calgary, AB T2Y 1A9
September 26, 2017
Penner Nancy N
Calgary
Please accept my application for the Administrative Assistant position. I became greatly intrigued by the prospect of being part of your team. I believe that a position within your company will allow me to further improve my skills and expand my knowledge. I would be perfect for this role because I am a compassionate and fun individual who has good interpersonal skills. In addition, I’m graduate in Office Administrative Assistant and Banking Technician Degree. I am a strong candidate for the position
I offer:
Strong skills with Microsoft Office including extensive experience using Excel, Word, Outlook and PowerPoint experience
Analytical and problem-solving skills are required
Strong interpersonal skills and High level of self-motivation
Excellent written and oral communication skills to communicate effectively in English and Spanish with management, coworkers, and customers.
Good organized and detail oriented to work well in a fast-paced, deadline driven environment
Thank you for considering my application. I look forward to discussing my qualifications further with you. Please contact me at 403-***-**** or ********.***********@*****.*** to arrange an interview at your convenience.
Sincerely,
Veronica Fernandez
Veronica Fernandez
60 Shawmeadows Cresc SW Calgary, AB T2Y 1A9
Email: ********.***********@*****.***
Phone: 403-***-****
Summary of Qualifications
More than 3 years’ experience in an Administrative Support position
Ability to deal with confidential matter
Successfully able to identify opportunities and develop relationship
Ability to provide excellent customer service
Skills and Accomplishments
Proficient with Microsoft Office (Word, Excel, Power Point. and Outlook)
Strong prioritization and organizational skills with the ability to take initiative to follow through on pending items
Excellent organizational skills, attention to detail and ability to effectively multi task
Able to multi-task and be flexible in a fast-paced environment
Employment Background
Warehouse Assistant
Present (Part-time) NeutriSci International Corp. Calgary, AB
Packaged products to be shipped to Canada and US
Completed paperwork and submitted to the office
Moved material around in a warehouse environment manually
Package and labeling different types of pills
Place packaged products into appropriate areas
Veronica Fernandez
60 Shawmeadows Crescent SW Calgary, AB T2Y 1A9
Email: ********.***********@*****.***
Phone: 403-***-****
Administrative Support - Documentation
2013 – 2016 TD Insurance Calgary, AB
Positive Control, prepare courier bags to be sent to the different offices
Incoming documents ( Receiving, Sorting, Stamping)
Retrieve files from claims and different offices, sort and prepare documents for scanning
Filing documents and create new jacket files for clients
Data Entry Independent Medical Evaluation form, Police Reports and completed general information files for Auto, Res, and Accident Benefit
Payments ( Auto, Res, Accident benefits) and close file
Cash payments ( Receiving cash money from the clients and make receipts)
Vendor Contact ( Call the body shops and update the information about the car)
Mail room (Picks up outgoing mail and packages for delivery and orders mail room supplies)
Data Entry & Office Assistant
June – Dec 2013 Charm Enterprises Calgary, AB
Data Entry order for customer
Answering phones and general administrative duties
Provide personal and telephone customer service in a friendly and knowledgeable manner
Operate office machines; photocopiers and scanners, facsimile machines
Education
Office Assistant Diploma
Reeves College Calgary, AB
2013
English Language Program
Mount Royal University Calgary, AB
2010
Banking Technician Degree
The Foundation Technological Comfenalco, Cartagena - Colombia 1993
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