Customer Service Sales

RD

OBJECTIVE

To obtain a position where my years of experience in communication and my innovative decision making will result in a responsive position in a strong stable company with a career path

SKILLS

Excellent oral, written, analytical, and interpersonal skills. Experience in telephone sales, customer service, and collections. Assertive, persuasive, detailed oriented, energetic, self-motivated good organizational skills and a team player.

ROWENA DANZY

CUSTOMER SERVICE COLLECTIONS CUSTOMER SALE ASSOC. *****@***.*** 234-***-****

EXPERIENCE

CUSTOMER SERVICE • CENTRAL STATES MANAGMENTS •

NOV. 2013- MAY 2014

KEPT RECORD OF CUSTOMER INTERACTIONS RECORDED DETAILS COMPLAINTS, MAPPING AND SET APPOINTMENTS FOR VETERANS DONATION PICK UPS

APPOINTMENT SETTER • LEAF FILTERS •

JAN. 2013 – MAR.2013

Setting appointments for Estimators to measure gutters. Outbound and inbound calls to existing customers to discuss needs, emphasize products features. Mapping for directions

TELEPHONE SALES ASSOCIATE EBSCO TELEPHONE SERVICES

SEPT. 2012- JAN. 2013

Sales of catalog and other publications, inbound and out bound calls, received payments, aggressively suggested information about other products for up sales

CUSTOMER SERVICE REP. INFOCISION

DEC.2011 – SEPT. 2012

Inbound calls from potential customers who have been solicited through advertisement. Set appointments for sales rep., contacted businesses to solicit sales requesting credit card donations for charitable causes

PNC- Collections 60+Days Montgomery& Assoc. Collections 90+

EDUCATION

JOHN ADAMS HIGH SCHOOL MARKETING

CUYAHOGA COMMUNITY COLLEGE--- GRAPHIC ARTS & DESIGN STAFFORD ITT INTERIOR DECORATING AND DESIGN

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