LYKA SEGURA

Orlando, FL ****** 407-***-**** ac2g8s@r.postjobfree.com

linkedin.com/in/lykasegura www.lykasegura.com

SUMMARY

Technically-savvy newly-degreed Bachelor’s degree recipient with focus on Information Systems and Technology.

Technical Support: Proven success diagnosing and resolving software and system issues. Hands-on experience patching and upgrading office applications to maximize productivity. Track record of matching business objectives to current and emerging technologies.

Project Management: Oversee tasks from concept to completion ensuring on-time, on-budget, and on-target delivery. Systems Installation: Well-versed in configuring and upgrading systems and software. Knowledgeable in network design and infrastructure.

Key Strengths: Excel at interfacing with customers, engineers, and management. Able to convey complex technologies to a variety of skill levels. Multilingual in English, Tagalog, and Hiligaynon. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask. EDUCATION

Bachelor of Science in Information Systems and Technology Full Sail University, Winter Park, FL Summa Cum Laude (3.87 GPA) Recipient of the Advance Achiever Award, STEM Scholarship, Course Director Award for Project and Porfolio, Course Director for Technical Writing, Full Sail Dedication Scholarship, and Entertainment and Media Industry for Women Scholarship

WORK EXPERIENCE

Support Technician 2017 – Current

HostDime, Orlando, Florida 32826

Position includes maintaining stable client base and server environment by providing top-notch customer support and timely resolution. Troubleshooting support inquiries related to http, DNS, MySQL, mail, and other system issues.

Help Desk Specialist 2017 – 2017

Ellucian, Maitland, Florida 32751

Answers, evaluates, and prioritizes incoming telephone, voice mail, e- mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer- related technologies, as well as Course

Management Software. Provides customer support to over 10,000+ students.

Junior Systems Administrator 2013 - 2014

YanYan’s Apartelles, Iloilo City, Philippines

Installed and configured website allowing occupants to view bills and contracts online. Investigated and resolved issues for 200+ computers for building tenants.

PROJECTS

• Co-designed a network infrastructure to

provide the first Wi-Fi hotspot service in Iloilo

City, Philippines. The idea behind it is based on

hotspots found all over USA provided by major

telecommunication companies. This new

hotspot provides customers access to the

Internet

• Created scripts to automate network

administration tasks and application

deployments. within the city limits without

having to use their data.

• Built and oversaw software-driven datacenter

deployment within simulated environment

using MAAS, Juju, and OpenStack programs.

SKILLS

Systems: Linux (CentOS, Ubantu, Kali,

Parrot Security, Arch,

Elementary, Gentoo,

Debian); Windows Server

2008/2012/2016; Windows

Workstation 7/8/10; Mac

OSX; FreeNAS, Free BSD

Virtualization: VMWare; KVM; VirtualBox;

Microsoft Hyper-V; LXC;

Docker Cloud (Iaas)

Cloud: Amazon Web Services

(AWS); Microsoft Azure;

Google Cloud Platform;

Digital Ocean; VMWare

ESXi; Amazon S3

Web Servers: Apache; Nginx; IIS; HA Proxy

Databases: MySQL; Maria DB; Postgres

SQL; Microsoft SQL; Mongo

DB; My SQL Workbench;

Sequel Pro

Deployment: Ansible; SaltStack;

OpenStack; Juju

Scripting: Python; Bash; YAML; Shell

Networking: DNS; DHCP; NAS; TCP/IP;

LAN/WAN; VLAN; pfsense;

FTP; Backup and Recovery

Administration: Active Directory; SSL; SMTP;

OpenSSH

Security: Nexpose; Wireshark; STIG

Viewer; Nmap; OWASP ZAP;

Contact this candidate