Customer Service Manager
Resume:
Ronel Uys
*****.***@*****.***
Naugatuck CT, 06770
Objectives
To bring twenty years of experience and outstanding performance in the area of Administrative Services to a great company.
Education
Technikon Pretoria College, South Africa
December 1990, Executive Office Administration Diploma
Completed with Honors in the advanced program
Experience
Senior Administrator and Senior Campus Information Systems Manager at South Cape College George Campus
2002 - Current.
Responsibilities:
Greeted visitors at Campus and gave information regarding courses.
Assisted students and parents telephonically with all queries regarding grading, registration and general enquiries.
Over saw the 6 regional campuses in their diploma process as Senior Office Administrator. Gathered, formulated and completed statistical information on the student body.
Over saw and managed the enrollment, grading and graduation process.
Daily work with programs such as student program ITS Microsoft Word, Excel, Power Point and Outlook programs. Responsible for management of the College Internal Database.
Filing of student records and confidential student information.
Responsible for general management of Administrative Office and writing of Performance Appraisals for administrative staff.
Responsible for communication and liaison between Campus Principal, parents and students.
Typing of all Campus general correspondence.
Skills
Internationally licensed in Microsoft, Word, Access, Power Point and Outlook programs (ICDL)
Highly effect communicator with 20 years of Administrative Management.
Fast and accurate typing skills as well as dictation recording.
Team orientated, but can effectively work on my own with delegated tasks.
Twenty years of great customer service skills and conflict resolution.
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