Desktop Technician

SUMMARY

Over ** years of exceptional customer service and communication skills with a strong technical background. Ability to effectively multitask and to perform with little or no supervision, a sense of urgency for rapid issue resolution with full accuracy and efficiency.

CORE COMPETENCIES

•Extensive computer installation from hardware to software, and maintenance experience.

•Exceptional skills in repairing peripheral computer equipments.

•High troubleshooting and analytical abilities.

EXPERIENCES

EUDM Autosports, General Manager

October 2013 – Present Brooklyn, NY Stamford, CT

•Create, compile, and manage a database from disparate sources to maintain inventory purchasing and shipping records includes taking professional photography of products and data entry.

•Manage and oversee orders for purchasing or requisitioning new or additional stock items.

•Supervise installers and technicians to ensure efficient, proficient, and professional mechanical service.

Suntec Computer, Computer Technician

July 2008 – Present Brooklyn, NY

•Assemble and build computers based on customers’ requirements, specification, and research.

•Installing, configuring, replacing, and troubleshooting hardwares and softwares.

•Provide technical support on-site, via phone, and/or e-mail.

•Apply diagnostic utilities, research issues, knowledge bases, and other sources to resolve issues quickly.

•Troubleshoot systems and working with customers to determine needed hardware or software changes.

•Resolve selected issues with smart-phones and tablets.

Bayspeed Aerokit, Account Manager

September 2012 – October 2013 Brooklyn, NY

•Working with clients to resolve complex/sensitive clients in a timely, professional, and proactive manner.

•Oversee prototyping and testing to ensure that product is fit for our clients and their purposes.

•Active communication with merchant client portfolio to address customer service needs and cross-selling opportunities.

Focus Camera, Assistant Buyer

August 2010 – August 2011 Brooklyn, NY

•Create and manage inventory database with detailed specifications, weight, and dimensions.

•Analyze daily inventory reports to adjust product price tag based on supply and demand.

•Manage and oversee inventory to ensure adequate supply of existing and/or new products.

Express Kitchen Supplies, Assistant Manager

April 2003 – May 2007 New York, NY

•Manage supply orders to ensure inventory is up to date.

•Facilitate client-facing meetings to create blueprints for kitchen layouts within the rules and regulations.

•Create budget analysis based on payroll and sales receipts.

EDUCATION

Borough of Manhattan Community College, Computer Information Systems

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