Summary

Offering ** + years of diverse experience in customer driven industries with layered 14 years of experience as a hardware technician. Seeking the opportunity to leverage solid experience and education into a rewarding and challenging position in a progressive organization.

Experience

Desk Side Configuration Technician/Tier 2 Support Analyst 2009- 2017

KOCH Business Solutions (formerly Georgia Pacific Corporation)

Advised senior management on business implications of technologies to achieve financial goals

Tracked and analyzed trends in the Help Desk requests and generated statistical reports

Supported and setup connected peripherals

Created partnerships with unfamiliar issues to solve the unknown issue

Directed the investigation and resolution of hardware and software issues

Tracked inventory of all computer equipment and software licenses

Planned, designed, and analyzed the organization’s service desk according to best practices

Developed Service Level Agreements

Created loyal customer base through requested customer contacts

Produced consistent improvement in the overall business operation

Flexibility to adjust in different roles put before me by management to accomplish

Other Experience

IT Technical Analyst, Georgia Pacific Corporation (1998-2009)

Field Technician, Inacom Corporation (1993-1995)

Skills

End-User Training and Support

Network and System Implementation

Systems Deployment and Integration

Network Security

Vendor and Contract Management

LAN and WAN Implementation

Root Cause Analysis

Client Relationship and Management

Asset Management

Hardware Technician

Technical Skills

PC based Servers and Workstations, Hubs

Switches (Cisco, Netgear and Linksys)

Cat5 cables

NIC

Exchange 5.5 and 2000

Citrix Client and Server

Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)

McAfee and Norton Antivirus/Endpoint

Windows 2010/2012 Workstation and Server (Professional Server and Advanced)

Windows (XP, 7, and 10)

Local area Network Design and Implementation/Wide

Area Network, TCIP/IP, IPX/SPX,

Ethernet 10/100

Base-T, DHCP, DNS, FTP, HTT

Education

Certificate: Computer Electronics (Massey Institute)

Certification in Dell Desktop, Laptop, Server and Printer

Certification in Hewlett-Packard Desktop, Laptop, Server and Printer

Certification in A+

References

Eric Mattson

GP / KOCH Business Solutions, Atl., GA

Supervisor

404-***-****

Mark Bean

GP / KOCH Business Solutions, Atl., GA

Team Lead

770-***-****

Daniel Harkins

GP / KOCH Business Solutions, Atl., GA

Server Team

404-***-****

Wolf Reimann

GP / KOCH Business Solutions, Atl., GA

Employee Moves

ac2g65@r.postjobfree.com

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