Frederick Moore

Virginia Beach, VA *****

757-***-**** ac2g56@r.postjobfree.com www.linkedin.com/in/frederick456moore

Tier II Help Desk Tech

PROFESSIONAL OVERVIEW:

Motivated, experienced Network Engineering professional seeking a permanent position conducive to utilizing skills and education obtained over a 12-year period. Highly organized and independent with the ability to effectively coordinate tasks to accomplish project goals in a timeless manner. Particularly strong analytical problem solving skills with a keen eye for detail.

Key Accomplishments

Migrated virtual environment from VMware ESX 4, and vSphere 4.1.2 to a VMware ESXi 5, and vSphere 5 environment

Migrated organization infrastructure from a Windows server 2003 R2 platform to a Windows 2008 R2 platform

Collaborated with a technical team on a college campus upgrade from Windows Server 2003 to 2008 also

managed transfer of information for more than 2000 students and 400 staff, imaging over 700 computers among classroom labs and administrative offices

Received four Certificates of Commendation for excellence in technical and customer support

Migrated an Avaya phone system to a Cisco phone system for Skanska Corporate office as well as their concrete plants administrative office.

Core Competencies

Solving Technical issues Cloud Computing Technologies (SaaS, IaaS, PaaS) Windows server 2003 to 2012 R2, Hardware design Backup systems Active Directory (user account administration, group policy administration, systems security, printing services) Microsoft Exchange (mailbox creation, email archiving) Microsoft SQL Server 2008 Client operating systems (XP, Windows 7 Mac OS X) Microsoft Office Products VMware ESX 4.1 and ESXi 5.0. Vsphere & VDI Clients Extensive knowledge and skills in networking include DNS, DHCP, LAN/WAN PBX phone systems and Cisco Routers/Switches Valid Virginia State driver’s license.

Education

ECPI College of Technology, Virginia Beach, VA

Bachelor of Science Degree in Computer Information Science, Networking & Security Management, 2009

Associates of Applied Science Degree in Computer Electronics Engineering, Wireless Communications, 2006

Certifications / Training

VMware Networking Academy, EMC SANs Academy, Cloud Computing

Cisco Networking Academic Training, CCENT & CCNA

CompTIA Network+

Microsoft Specialist

CompTIA Cloud Essentials

Microsoft Certified Professional

MCTS: Windows 7 Configuration

Frederick Moore 1 of 3-757-***-****

Professional Experience

Systems Engineer, New Focused Media Group Richmond VA

March 2015 – Present

Provide Server support including configurations, Maintenance, Patch management, and Backups

Provide technical assistance for the desktop computer systems and other peripherals

Create and manage Active Directory Accounts, Group Policy, and Email accounts

Created Virtual environment for client Web services, and Application testing. Microsoft IIS

IT Systems Engineer/Project manager, (Contract position) Skanska USA Inc. Virginia Beach VA

May 2015- November 2015

Installed and maintained all hardware (Servers, PC's, Mobile devices, Network equipment, UPS, and wireless equipment) as well as necessary software, peripheral equipment, and voice/data equipment to ensure connectivity for all job sites and corporate locations within my region.

Efficiently performed Jobsite Mobilization, and Demobilizations using the five phases of Project Management.

Managed outside vendors, purchased and maintained company assets for multiple worksites.

Managed company resources, securing and archiving data.

Managed Active Directory User Accounts, Group Policy, creating and removing security Groups

Installed and supported company standard software applications as needed.

Responsible for troubleshooting complex hardware and software issues pertaining to unique job site requirements.

Performed hardware upgrades, and repairs for regional corporate office and job sites.

Technical Support Analyst, (Contract position) EXPERIS IT/ELEPHANT INSURANCE Richmond VA

December 2014 – March 2015

An essential part of Elephant Insurance Building Move Project from 140 East shore to Deep Run 1. Duties included testing connectivity of department computers, Racking blade servers, installing software, configuring and testing proxy settings, managing temporary IT employees while they set up agent desks. SQL experience, PowerShell for Server automation.

Imaging workstations with Dell Kase management server appliance

Managing company computer inventory (laptops, Desktops, printers, monitors, phones, and peripheral devices.

Provide End User support for Guidewire applications, Computer issues, Printer Issues, Efax, Email, Connectivity (Wired and Wireless)

Managed Microsoft Exchange Server creating Distribution Lists, user email accounts,

Managed VPN Services

Managed Active Directory User Accounts, Group Policy

Frederick Moore 2 of 3-757-***-****

Tier II Tech Support, COX COMMUNICATIONS, Chesapeake, VA

May 2013 – May 2014

Coordinated with engineers to provide optimal Video, Telephony, and Data services.

Processed trending data to analyze network anomalies.

Documented information required requesting actions by other departments.

Security Admin/Account Admin, (Contract position) SLAIT CONSULTING/AMERIGROUP, Virginia Beach, VA

November 2012 – January 2013

Administered user accounts for new and existing employees, adding users to appropriate security groups.

Managed new employee user names.

Coordinated with service desk to resolve issues with user accounts.

Senior Systems Engineer, (Contract position) 360 IT PARTNERS, Virginia Beach, VA

August 2012 – October 2012

Administered a 90% virtualized network, responsible for server maintenance, and infrastructure integrity.

Deployed and maintained computers, Servers, and various network equipment.

Completed client technology requests (onsite and remotely).

Implemented proper methodology for installing or upgrading client systems.

Installed and configured network security hardware and software.

Mentored and monitored help desk staff.

Systems Administrator, PATIENT ADVOCATE FOUNDATION, Hampton, VA

November 2011- August 2012

Constructed a virtual test environment to train Help Desk staff on VMware and Cloud computing platforms.

Conducted performance monitoring of multiple servers using Vsphere client software.

Demonstrated understanding of networked/distributed computing environment concepts and LAN/WAN communications.

Configured Active directory authentication for VMware virtual environment.

Assisted with infrastructure design, security, and improvements and conducted performance analysis.

Experienced in server configuration services including Active Directory, Group Policy, DHCP, DNS, and Backup and Recovery.

Frederick Moore 3 of 3-757-***-****

IT Specialist/Technical Trainer, ECPI UNIVERSITY, Newport News, VA

November 2009 – November 2011

Trained interns, staff, and faculty; developed and maintained system documentation and ensure system changes are updated.

Provided support for the onsite wireless network.

Maintained SharePoint site for staff, and faculty.

Collaborated with school administration to define project scope and requirements to adhere to project deadlines.

Network Administrator, NEW LIGHT BAPTIST CHURCH, Chesapeake, VA

June 2009 – October 2010

Trained the staff to efficiently use the organization's business applications.

Designed, developed and deployed network using Windows Server 2008 and Windows 7 client software.

Supported network administration, including backup, security management, user account management, email systems including e-mail web server, Internet access, office systems, and applications.

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