Human Resources / Payroll

Skills

Extensive customer service and interpersonal communication skills.

Supervisory - Supervised a department of 23 employees.

Processing new hire paperwork, and payroll changes.

Familiar with FMLA/CFRA, PDL, and COBRA

Extensive data research, project planning, and time management skills.

Strong organizational skills, and ability to prioritize.

Ability to maintain confidentiality and exercise a high level of discretion.

Proven ability to work positively, collaboratively and professionally, individually, within a team, and across an organization.

Tax preparation; Accounts Receivables; Collection

Proficient with Microsoft Office: Word, Excel, Outlook, Power point, Access

Computer Skills: NT, Crystal Reporting, ADP, SAP HR, Report Smith, HRB, QuickBooks, Peachtree, Employease, PC Payroll, Pay Expert, DAPPS, Lotus Notes

Professional Experience

Kaiser Permanente Oakland, California

Defined Benefits Consultant I (Durational) March 2015 to March 2017

•Needs Assessment: Participates, often under the direction of more senior consultants, in needs assessment activities for benefit plan design. Compiles market data or analyzes collective bargaining agreements.

•Benefits Plan Research: Based upon needs assessment activities, changes in regulations or legislation, or in response to collective bargaining activity or other business needs, researches and summarizes alternatives in benefit plan design.

•Benefits Plan Design: Revises, often under the direction of more senior consultants, portions of benefits plans or less complex benefit plans.

•Implementation of new benefit plans and/or changes to existing benefits plans.

•Under the direction of more senior consultants, participates in and/or supports departmental teams to ensure successful implementation of new benefit plans or changes to existing benefit plans.

•Partners with other departments or functions, as necessary.

•Identifies issues associated with projects, and escalates issues for resolution.

•Benefits Plan Documentation, Reporting, & Compliance.

•Gathers data for filings, and supports completion of mandatory filing and required compliance testing.

•Organizes and maintains plan documents and benefit contracts per established protocol or practice.

•Reviews and proofreads revised plan documents and benefit contracts for accuracy.

•Responds to document requests from internal parties or outside consultants.

•Supports compliance projects by collecting and organizing data.

•Vendor/Consultant Relations: May interact with outside vendors and/or consultants, as directed.

Modis Temporary Staffing Agency (Kaiser Permanente) Alameda, California

Benefits Consultant (Contractor) November 2014 to March 2015

Recreate employment histories using legacy HR/Payroll systems, microfiche and paper files.

Enter corrections in an Access data base.

Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.

Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.

Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Modis Temporary Staffing Agency (Kaiser Permanente) Alameda, California

HRSC Analyst I (Contractor) December 2013 to July 2014

Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.

Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.

Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Conducts case management as required to meet employees’ needs.

May handle incoming employee calls as needed.

Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.

Alameda County – SSA Oakland, California

Specialist Clerk I (Project) August 2011 to June 2013

Audit payroll overpayment files and mail final notices to collect on overpayments.

Receive repayment checks, process and send to State for posting to accounts.

Reconcile our records of payments received with State-wide, DOS-based CMIPS system.

Refer cases to the District Attorney for fraud.

Follow up on cases with inactivity to determine whether to continue or terminate.

Receive calls from IHSS recipients and chore providers regarding inactivity and overpayments.

Work on numerous reports.

Processing Felony Drug Conviction Clearances

Processing DMV searches; credit checks; warrant checks

Enterprise Rent-A-Car (ELCO) San Leandro, California

Claims Transfer Representative September 2010 to May 2011

Determine primacy of liability coverage according to state laws and marketing agreements

Determine potential sources of liability coverage through phone contact and/or information searches

Facilitate transferring liability exposures to appropriate liability carriers.

Verify limits of available coverage.

Manage conflict during difficult or emotional situations and communicate with renters, insurance carriers and other parties.

Respond to requests from renters, insurance carriers and internal contacts.

United States Census Bureau Concord, California

Office Operations Supervisor - Administration December 2008 to June 2010

Responsible for supervising Administrative department staff.

Responsible for hiring and on-boarding all new hires and rehires.

Conducting new hire orientation.

Maintaining employee files and related documentation.

Maintaining employee handbook, preparing updates, revisions, and deletions.

Audit and approve payroll forms submitted by employees.

Audit batch control logs.

Balance control logs with payroll system.

Responsible for running weekly payroll reports.

Responsible for weekly payroll close-out for approximately 1400 employees.

Handle telephone and in person requests from employees with payroll inquiries.

Responsible for expense reimbursement.

Streamlined payroll procedures, and started closing payroll ahead of schedule.

Contra Costa Child Care Council (Non-Profit) Concord, California

HR Coordinator/Assistant August 2006 to November 2007

New hire on-boarding, including creating offer letters and new hire packets; conducted new employee orientations; completed background checks; created and maintained personnel files.

Conducted exit interviews and processed termination paperwork.

System administrator for HRIS system.

Resume screening, phone interviews, interview scheduling, and reference checks.

Mileage, and vision expense reimbursement.

Responsible for all recruitment activities.

Coordinated staff training and development.

Facilitated meetings.

Coordinated open enrollment, and benefits administration & processing.

Handle low level employee relations issues.

AAA/CSAA Las Vegas, Nevada

Claims Adjuster I August 2003 to March 2006

Answering incoming calls from insured’s regarding damage to their homes or

automobiles.

Advising insured’s of liability decision in regards to who is at fault for the

claim.

Assisting insured’s with repair shop and rental car set up as well as emergency

lodging.

Ability to recognize problems or issues and recommend changes.

Contacting and setting up services for adverse party.

Issuing checks to insured’s, body shops, and adverse parties.

Education

University of Phoenix Las Vegas, Nevada

B.S. Business Management January 2004 to March 2006

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