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Technical Support Customer Service

Location:
Baytown, TX, 77520
Posted:
September 26, 2017

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Resume:

DEJUWON CARRINGTON

**** ******** **., *******, *****, 77520 346-***-**** ac2g3d@r.postjobfree.com

LETTER OF INTEREST

To Whom It May Concern:

It brings me great pleasure to submit my resume with high intent of becoming a team member with your company. I look forward to this new experience as I take the next step in my career. As a Projects & Accounts Manager with 9 years of experience and 15 years of sales experience, I know that my diverse skills and qualifications will make me an asset to any Team.

I have the proven ability to communicate, delegate, meet deadlines, prioritize and balance heavy workloads in a fast-paced environment while being a collaborative team player. I am inclined to believe that my past experiences have prepared me for this new commitment, and here is what I can immediately add to your team if selected:

Knowledge and working experience in the different functions and areas of Team Leadership, Management and Sales. Along with knowledge of proprietary policies and procedures while maintaining confidentiality.

Experience in customer service, multi-tasking major projects, managing difficult situations, computing skills and knowledge in professional office decorum.

Capacity to work in time sensitive environments, maintaining open communication, organization, and follow through with completion of each task.

Creating and maintaining reports and presentations that show the process and development of assignments.

In closing, I am overjoyed at the possibility of transitioning into this new role/position. I would greatly appreciate the opportunity to meet/speak with you and further discuss the value I would add. Details regarding my work experience, accomplishments, and supporters can be found in my provided resume. Thank you for your time and consideration. I look forward to hearing from you soon! Warmest regards,

DeJuWon Carrington

DEJUWON CARRINGTON

1305 Memorial Dr., Baytown, Texas, 77520 346-***-**** ac2g3d@r.postjobfree.com

EDUCATION

Lee College, Baytown, TX: Accounting/ Business Management and Computer Programming 2008 Robert E. Lee High School, Baytown, TX 2006

PROFESSIONAL EXPERIENCE

Access Elevator and Electric Supply, Emeryville, CA July 2015 – April 2016 Title(s): Sales Representative/ Technical Support/ Product Builder/ Forklift Operator/ Accounts Manager Promote products and target exceptional gross profits points. Continued customer service, providing the Elevator World with technical assistance from a different fashion. Build units to required/desired specifications. Transport material/equipment, pallets, sacks of plastic/rubber rollers using forklifts and hand trucks. Maintain open communication with customers and assigned accounts by phone/email follow-ups and Face to Face on site visits to become familiar with those that help keep our business alive. Research material and product training to ensure firm knowledge of inventory and the functions of each item in inventory.

Cat Spec, Ltd., LaPorte, TX October 2014– January 2015 Title(s): Elevator Project Superintendent/ Product Electrical & Mechanical Systems Trainer/ Technician/Forklift Operator

Travel to job sites in Texas-Louisiana Region; conduct daily project meetings with clients; plan, review, and apply daily job safety and hazard analysis at various sites; conduct safety meetings; create daily report for materials, time, expense, progress, and project budget analysis; lead and assist Rack/Pinion elevator installation projects; perform elevator dismantling, installation, and repair; trouble shoot electrical, mechanical, and computer systems; perform quality control analysis; assist with administrative shipping of products. Use of crane support as well operate forklift/cherry picker to set bases, cars, and erect tower.

Alimak Hek, Inc., Houston, TX April 2014 – October 2014; May 2007 – October 2012 Title(s): Lead Industrial Elevator Service Technician/ Product Electrical & Mechanical Systems Trainer/ Forklift Operator

Represent the company on projects all over the world, working job sites in both domestic and international locations such as Ontario, Jamaica, Panama, Saudi Arabia, Singapore, Russia, Germany, Trinidad and Tobago, Curacao, Angola, China, Israel, and Brazil; conduct daily project meetings with clients; plan, review, and apply, daily job safety and hazard analysis; create daily reports for customer and company; complete preset work orders including mechanical or electrical troubleshooting, repairs, and routine maintenance; train subordinates; provide onsite and telephonic technical support.

Century Elevators, Houston, TX February 2013 – April 2014 Title(s): Lead Service Technician/ Technical Support/ Product Electrical & Mechanical Systems Trainer/ Forklift Operator

Train project members; provide onsite and technical support for clients and team members; create daily reports regarding expenses, progress, and a budget analysis for management records; conduct morning safety meetings; lead and assist Rack/Pinion elevator installation, troubleshooting, and repairs; travel to job sites in Canada and USA. Used Forklift to transport equipment/material such as oils, lubes, and sands for Preventative Maintenance.

SKILLS

• Team Management

• Project planning

• Microsoft Word, Excel,

PowerPoint

• World-Class Customer

Service

• Up-Selling/Sales Support

• Technical/User Support

• Troubleshooting/ Problem

Solving

• Electrical Installations and

Upgrades

• Maintenance

• Programming

• Building, Dismantle, Repairs

• Inspection

PROFESSIONAL REFERENCES

Adam Moncada – Mentor/ Supervisor, Alimak Hek, Inc. & Century Elevators – 281-***-**** Candace Neal – Mentor/ Lawyer, Reed-Smith – 510-***-**** Jorge Castro – Mentor/ Retired Navy Vet. – 925-***-****



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