Technical Writer Microsoft Office
Resume:
Kenneth Dougherty
E-mail: *************@***.***
http://www.linkedin.com/pub/kenneth-dougherty/34/492/244
SUMMARY
Software expert with years of experience in creative problem solving, technical assistance approaches, XML technologies, technical writing, various programming languages, team leadership skills, and teaching.
SKILLS
SOFTWARE SUPPORT
Created programs for clients within a team environment
Analyze software problems and found or created solutions
Logged issues with a support system, assigned issues to team members, and tracked to completion
Proficient with Visual Basic, C, C++, C#, Java, XML, MathML, XSLT, XQuery, XSL:FO, Schematron, HTML, SQL and SiberSafe
Creation of programs to automate tasks, improve speed, and boost accuracy
Content Management System oversight and support
TECHNICAL WRITER
Wrote manuals and taught classes for software programs
Converted technical documents into XML
Knowledgeable with S1000D and Mil Standards 2361C, 40051-1A, and 40051-2A
Microsoft Office expertise including macros and VBA
Edited hundreds of online articles containing technical information
MANAGEMENT & TRAINING
Leader of documentation and development teams
Team Lead for Technical Writers
Managed Content Management System
Created software and process documentation, and instructed classes.
Teacher of K-12 courses as well as adult education and training sessions
GENERAL EXPERIENCE
JOHN WILEY & SONS
August 2011 – September 2017
XML Specialist
SYSTEMS DOCUMENTATION INC.
2008 – May 2011
Systems Integrator
Team Lead for Technical Writers
Technical Writer
ERNST & YOUNG
2006 – 2007
Technical Writer
GMA ACCESSORIES
2004 – 2005
Software Trainer
QA Tester
Help Desk Support
PC HORIZONS
2001-2002
Computer Teacher K-8
PRENTICE HALL
1998-2000
Assistant Editor
SPECIFIC EXPERIENCE
XML Specialist for John Wiley and Sons
Created Tagging Documents to guide Vendors through the proper use of a complex XML Schema. Provided further guidance as required.
Performed QA on XML and MathML.
Created Schematron Rules to automate XML QA checks and improve quality and consistency.
Created XSLT to resolve common XML/MathML issues and to update XML
Created XSLT in support of single source publishing
Participated in weekly discussions of XML standard
Coordinated between several different groups within the company and Vendors to achieve deliverables
Systems Integrator, Team Lead for Technical Writers, and Technical Writer for Systems Documentation, Inc.
Created programs for clients within a team environment using C#. Developed GUI, created database to third normal form, ensured database remained valid, used SQL calls to communicate with database, provided troubleshooting throughout program, and incorporated other programmer’s code into final product.
Led documentation and development teams.
Created XSLT, XQuery, Visual Basic, and Java programs to create, query and transform XML documents.
Automated manual actions to increase accuracy and speed of end users through the creation of various programs.
Oversaw Content Management System.
Responsible for team deadlines and supported team members in assigned tasks.
Edited team manuals to ensure accuracy against the standard being used.
Converted PDF documents into XML code with the appropriate standards applied.
Used XSLT and XSL:FO to create PDF documents.
Edited JavaScript, CSS, HTML, and XSLT files for creation of IETM.
Verified document formatting against MIL standards including the MIL-STD 40051-1A and MIL-STD 40051-2A.
Verified XML code met appropriate standards [either S1000D or MIL-STD -2361C].
Created documentation and taught classes on procedures for Technical Writers.
Oversaw completion of Single Source Process where unique XML files were combined and outputted as IETM and PDF based on different standards, versions, and clients.
Adapted to Technical Writers’ needs and requests and provided solutions.
Created plan for data recovery in case of company database error.
Technical Writer for Ernst & Young
Created hundreds of instructional articles published on the Internet to assist users and detail solutions to problems.
Worked with knowledge experts to ensure accuracy.
Software Trainer, QA Tester and Help Desk Support for GMA Accessories
Wrote several manuals to train employees on Microsoft Office and other commonly used software.
Tested software and reported issues to programmers. Tracked issues to completion.
Taught software programs and supported the end user with technical support.
Computer Teacher, K-8 for PC Horizons
Led courses for younger students, including keyboarding and software classes.
Created age-appropriate lesson plans.
Assistant Editor for Prentice Hall
Consistently worked under tight deadlines to complete all assignments.
Assisted in the editing of textbooks for middle school and high school Language Arts courses.
Selected stories for four anthologies.
EDUCATION
2004 – NEW JERSEY INSTITUTE OF TECHNOLOGY (NJIT) – M.S. Computer Science
2000 – DEVRY INSTITUTE – Certification for Computer Information Systems
2001 – SYSOFT – Certified eBusiness Webmaster Program
1995 – MONTCLAIR STATE UNIVERSITY – B.A. History, Economics and Certificate of Eligibility with Advance Standing for teaching Social Studies
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