Sales Customer Service

NADIA RJEIBI

Al Najda ; Abu Dhabi; UAE

Contact Num.: 056-***-****

E-mail: ***********@*******.***

Career objective:

To secure a position in a reputable firm that will challenge my skills in resourcefulness, determination, teamwork, innovation toward optimizing organization development and professional growth. Career characterized by a work ethics emphasizing innovation, integrity and hard work.

Work experience:

Admin assistant / Executive Secretary :

Engineering Maintenance Company (EMCO )

Abu Dhabi; UAE

From February 2015 till Present

Duties and responsibility:

Coordinating activities, resources, equipment and information

Liaising with clients to identify and define project requirements, scope and objectives

Making certain that clients’ needs are met as the project evolves

Help prepare project proposals, timeframes, schedule and budget

Monitor and track project’s progress and handle any issues that arise

Act as the point of contact and communicate project status adequately to all participants

Use project management tools to monitor working hours, budget, plans and money spend

Issue all appropriate legal paperwork / translating legal contracts – tenders – letters

Secretarial Tasks : faxing – e mailing – phone calls ….

Senior Receptionist :

Skyline Real Estate Brokers

Abu Dhabi; UAE

From June 2014 February 2015

Duties and responsibility:

Greeting Visitors: The primary duty of receptionist is to greet business visitors

Responsible for answering all incoming calls .

Screening calls as requested

Routes them to their proper recipient

Taking and relaying messages as needed.

Distributing Mail: distribution of incoming and outgoing mail

Eliminating junk mail and identifying those of the highest priority

Administrative Duties :

Performs a variety of clerical tasks, drafts correspondence and creates presentations.

Manages the calendars of senior team members

Organizes necessary business travel arrangements

Orders office supplies, files documents, makes photocopies and sends and receives faxes. Perform light bookkeeping tasks.

Admin.supervisor & translator:

Leader development center (Training & Consultancy)

Abu Dhabi; UAE

From November 2013 till June 2014

Duties and responsibility:

Assigns work, provides direction to clerical staff

Ensures effective and appropriate clerical staff coverage.

Orients and trains clerical staff.

Participates in the recruitment and selection of clerical staff by performing duties such as advertising vacancies, screening resumes, interviewing applicants

Evaluates, develops and recommends office procedures and practices to senior management

Ensures that approved office policies, practices and procedures are understood and followed.

Communicates with other governmental organizations and/or ministries regarding our courses enrolment in and attendance at programs.

Performs a variety of secretarial duties such as drafting and typing routine correspondence, arranging meetings and taking minutes.

Collects, researches, organizes and summarizes data from a variety of sources and produces reports such as program status and board reports.

Maintains members our training programs program information via e mailing or telephone .

Performs other related duties as required such as participating in different courses as a translator with foreign lecturers (location : Abu Dhabi police /CID/Financial Ministry/Warehouse and Store Management ….. )

Sales Supervisor (in charge);

Allied enterprises (Chalhoub group)

Abu Dhabi ; UAE

From November 2010 till October 2013

Duties and responsibility:

Manage retail staff, including cashiers and people working on the floor.

Meet financial objectives by preparing an annual budget

analyzing variances; initiating corrective actions

Formulate pricing policies.

Work on store displays and Merchandizing

Attend trade shows to identify new products and services.

Coach, counsel, recruit, train, and discipline employees.

Identify current and future trends that appeal to consumers.

Ensure merchandise is clean and ready to be displayed.

Maintain inventory and ensure items are in stock.

Keep up with fluctuating supply and demand.

Ensure promotions are accurate and merchandised to the company’s standards.

Ensure standards for quality, customer service and health and safety are met.

Maintain store's cleanliness and health and safety measures.

Organize and distribute staff schedules.

Preside over staff meetings.

Help retail sales staff achieve sales targets.

Secretary

BIOGENE Company

Tunis; Tunisia

From June 2005 till October 2006

Duties and responsibility:

•Commercial and administrative services.

•Welcome and assist guests in hospitable manner.

•Copy statistics with Microsoft excel and reports with Microsoft word

•Send and translate e-mails to customers from French to English.

Education Attainment:

•Bachelor of Arts in Attarine High School (2005)

•Master degree of applied languages Specialized in Law and Management (2010)

Driving License information:

Issue Date :06-09-2017 – Expiry Date : 05-09-2019

Place of issue : Abu Dhabi

Trainings & Certificates :

Security operation ( CID/Abu Dhabi Police Departments)

Warehouse/stores Management

Art of sale

SAP & Cmms System

Sales techniques & reservation /ticketing via Amadeus Diploma (2 yrs. )

Advanced German Diploma (4 yrs.)

Personal Information:

Date of birth: 18 August 1985

Nationality: Tunisian

Marital Status : Single

Languages:

•Arabic (native language)

•French (excellent)

•English (excellent)

•Germen (good)

Computer skills:

Ms Word; Ms excel; Publisher; FrontPage; PowerPoint; Internet.

References available upon further contact.

Contact this candidate