Customer Service Sales

MABEL DIJKSTRA

(***) *** – ****

*********@*****.***

SKILLS

Bilingual: English & Spanish (written and spoken)

MS Office, Excel, JD Edwards

EDUCATION

Associates Degree, Business Administration

Miami Dade Community College

EXPERIENCE

Conbraco Industries, Inc., Charlotte NC September 2015 – June 2017 Customer Support Representative

• Provide excellent customer service; support customers by providing spec sheets and assembling quotes.

• Handle order entry, provide technical support for orders, track and trace orders from packing and shipping to delivery.

• Work interdepartmentally.

Time Warner Cable October 2008 – September 2015

Cable Store Professional, Charlotte NC

July 2014 – Sept 2015

• Assisted a struggling location with customer retention.

• Responsible for resolving complaints to ensure customer retention and satisfaction.

• Accurately collected and reconciled revenue while providing exceptional service to all customers in an efficient and friendly manner.

Commercial Retention Representative, Charlotte NC

December 2013 – July 2014

• Provided high-level customer service.

• Handled contract renewals, up selling, and alternative packages to customers.

• Handled high call volume and met sales quotas.

Cable Store Professional, Los Angeles CA

November 2011 – November 2013

• Provided high-level, face-to-face customer service.

• Handled sales, billing inquiries, payments, and repair services. Customer Service Representative, Los Angeles CA

October 2008 – November 2011

• Solicited sales to new customers, up-sell services, and provided benefits and features to

• Responded existing customers. to customer phone inquiries regarding current services.

• Provided information and performed a variety of duties within the Customer Care Department.

Contact this candidate