Collection
Resume:
Janet P atterson
*** * ***** * **** D rive
La V ergne, T ennessee 3 7086
Email: p *************@*****.***
Experience
Medcycle 03/20-5/17
Collector, F ranklin, T N
● Handled 8 0 t o 1 00 c alls o n d aily b asis.
● Mictosoft, O utlook, I nternet, W ord, S AP, M editech, A S400
● Inbound/ o utbound c ollection c alls f rom p atients, c ollecting o n d eductible b alance owed.
● Offer p ayment a rrangements a nd f inancial a ssistance. MyNexus
Intake C oodinator, B rentwood, T N 01/17 – 0 2/17
● Process m edical c laims f or p atients
● Contact p hysicans f or a dditional m edical s upport ATECH, N ashville, T N 0 6/16 – 0 7/16 Accounts R eceivable R epresentative
● Making t elephone c alls a nd c reating e mail i nvoices f or c ollection p urposes
● Assisting w ith c redit c ard p ayments, d eposits, p repping, f iling, a nd m ailing
● Updating c ustomer c hanges, e ntering c ollection n otes d aily i nto a C loud-based o ffice s ystem
● Quickbooks, W ord, E xcel, e tc.
● Actively p articipate i n w eekly A /R m eetings a nd r eport a ll c ustomer d isputes t o m anagement Cardinal H ealth, L a V ergne, T N 1 0/14 – 0 5/16 Senior R epresentative o f O rder M anagement
● Responding t o e mails a nd r esearching p roduct h istory
● Rekeying O rders w ith p roper f reight c harges
● Processing n ew a ccounts t o b e s etup f or p roduct d elivery
● Providing c ustomer s ervice f or d epartments r egarding h igh v olume p roducts b eing o rdered
● Tracking p roducts f or o n t ime d elivery t hru U PS a nd F edEx w ebsites
● Matching q uantities a nd i tems b eing s hipped a gainst t he i nvoice. Vanderbilt C hildren’s H ospital, N ashville, T N 0 4/10 – 0 7/14 Clinical S upply S pecialist I I
● Performing t asks a ssociated w ith t he d ispensing o f m edical/surgical s upplies, p atient c are equipment, a nd m edical i mplants
● Directly r esponsible f or c apturing p atient c harges f or a ll m edical/surgical s upplies
● Ensured a ppropriate s upplies w ere p urchased, r eceived, a nd i nventory l evels m aintained
● Processing a nd d elivering c linicians r equest f or s upplies a nd e quipment
● Assisting w ith t he t raining o f n ew s taff m embers Deloitte & T ouché L LP, Nashville, T N 1 0/07 – 0 4/09 Technical S upport S pecialist
● Providing c lients w ith t echnical s upport b y r esponding t o p hone c alls, e mails, a nd i n-person requests i n a t imely m anner
● Performing h ands-on s olutions a t d esktop l evel, i ncluding i nstalling a nd u pgrading s oftware, implementing f ile b ackups, a nd c onfiguring s ystems a nd a pplications
● Diagnosing a nd t roubleshooting u nderlying e vents a nd t aking a ction f or i ssue r esolution
● Testing f ixes t o e nsure p roblems h ave b een a dequately r esolved
● Learning a nd i dentifying a ppropriate s oftware a nd h ardware f or t he c ompany AIM H ealthcare, N ashville, T N 0 9/06 – 0 7/07 Coordinator A nalyst
● Investigating a nd m anaging i nternal a nd e xternal m ember s ervice i nsurance b enefits p lans
● Evaluating M edicare p olicies w ith s et s tandards, c ontracts, a nd g uidelines c orrectness
● Handling i ncoming a nd o utgoing f unds t o s ettle p ayment r esolutions
● Managing a nd i mplementing a t hird p arty c ompensation a nalysis s ystem Community H ealth S ystems, Nashville, T N 0 7/05 – 0 7/06 Research a nd A ccounts R eceivable S pecialist
● Inputting c laim i nformation r egarding m edical l oss a nd s etting u p c laim e xposure i n t he s ystem
● Quoting m edical i nsurance c overage a ccording t o p lans, b enefits, a nd s tate l egislation
● Completing a ll f inancial t ransactions w hile o perating m anagement s ystem a nd s oftware
● Responsible f or t he o verall a ccount u se n eeded t o m aintain t argeted c ontacts Ford M otor C redit, N ashville, T ennessee 0 7/02 – 0 6/05 Customer S ervice R epresentative
● Servicing a nd s upporting e xisting c lient a ccounts f or c ustomers, d ealers, a nd b ranch o ffices
● Quoting l eased a greements, v ehicle o ptions p urchases, a nd r eturn e xtensions
● Responding t o a ll s ervice i nquiries, h andling a ll c ustomer s ervice d uties
● Managing a nd r eviewing a ccounts
● Working o n a t eam i n a s elf-directed e nvironment Credit C oordinator/ C ollector 0 2/96 – 0 7/02
● Obtaining v erification o f a pplicant e mployment, i ncome, a nd i nsurance o n l oans
● Approve a nd d eny l oan a pplications w ith t he c alculation o f d ebt t o i ncome r atio
● Performing r etail c ommodity v erification a nd t he c ompletion o f s tate i nspection f orms
● Customer c redit r eviews b ased o n t heir f inancial s tatements, D &B r eports, a nd c redit r eferences
● Starting a nd m aintaining w eekly c ash f orecast r eports f or t he T reasury d epartment
● Researching c ustomer d isputes a nd b illing d iscrepancies
● Reconciling c ustomer a ccounts
Education
Motlow C ommunity C ollege, A ssociate o f S cience D egree - 2 012 2 012
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