MOHAMED KAMARA

*** ********* ******

Mount Vernon, NY 10550 914-***-****

ac2fwn@r.postjobfree.com

OBJECTIVE:

Motivated team player looking for a position in the information technology field.

I desire an opportunity with the ability to gain hands-on training and experience while benefitting

the organization.

EDUCATION:

Monroe College, Bronx, NY

B.S. in Information Technology, expected November 2017

GPA: 3.16

CERTIFICATION: Anticipated Fall 2017

CompTIA A+ certification Technician

Cisco Certified Network Associate (CCNA)

TECHNICAL QUALIFICATIONS:

Operating Systems: Windows 7-10

Software Applications: MS Office Suite (Access, Excel,

Word, Outlook and Publisher)

Networking: Cisco I & II

WORK EXPERIENCE:

City of NY-HRA-OSR System and Computer Services April 2017-present

IT Help Desk Technician Intern

I provide technical software, hardware and network problem resolution to all

computer users by performing question/problem diagnosis and guiding users through

step-by-step solutions; clearly communicate technical solutions in a user-friendly,

professional manner; provide one-on-one end-user training as needed; assist Network

Technicians; trouble shoot network printer problems; conduct hardware and software

inventory database maintenance and reporting; and perform related work as required.

Work with 200+ users to appropriately diagnose the nature of their problem and

resolving Hardware, Software, Printer, Scanners, Fax machines and setup new users

Answering inquirer received at help desk and via database or phone

Bed Bath and Beyond: Yonkers, NY

Sales Associate March 2015-16

Provide excellent customer service

Display merchandise for customers in a warm and welcoming environment

Work towards sales and customer satisfaction goals

T.J Maxx: Yonkers, NY

Sales Associate April 2016-Present

I assist customers in sales, and maintaining organized sales floors.

During busy store hours, I assist in carrying out responsibilities at ringing up customer

Purchases at cashier stations, and helping shoppers locate merchandise.

Capital Hotel: Freetown, Sierra Leone

Agent Assistant June 2012-2014

Supervised and scheduled 10 Front Desk employees

Processed guest arrivals and departures, including all necessary payments

Oversaw guest registrations, reservations, and other clerical duties, with a focus in quality

and courtesy

Collaborated with other hotel departments to ensure high level of customer satisfaction

LANGUAGE:

English, Creole, Mande

CLUBS/ORGANIZATIONS:

Monroe College Information Technology Student Association, January 2015-Present

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