MICHAEL NORWOOD

*** ********, ****, ** ***** H: 847-***-**** C: 847-***-**** ac2fsc@r.postjobfree.com

SUMMARY

Hard working service advisor with excellent communication skills. Proficient in understanding

customer concerns and documenting complex auto repair issues; while consistently delivering

quality service within a new and used dealership environment. Brings to the table the ability to

upsell products and services with a no pressure demeanor, while still maintaining complete

customer satisfaction.

HIGHLIGHTS

Superior customer service Sales experience

Build customer relationships Extensive automotive

knowledge

Upsell preventative

maintenance Successful team management

experience

Excellent communication skills

ADP proficient

ACCOMPLISHMENTS

Automotive technical school graduate

Master Service Advisor Certification

Consistently top selling service advisor

EXPERIENCE

02/2007 to 05/2014 Service Advisor

Golfmill Ford - Niles, IL

Communicated with customers regarding vehicle issues and potential

repairs. Maintained a high customer service satisfaction rating.

Contributed to repeat and referral business by using strong customer

service and problem solving skills. Reviewed the completion and

quality of work of auto technicians. Showed consistency in the service

department as top selling service advisor.

06/2001 to 01/2007 Service Advisor

Ed Murphy Volkswagen - Niles, IL

Documentation and resolution of customer concerns. Communicated

with customers throughout the process of repair. Cross communicated

with technicians to achieve successful completion of repairs. Built a

steady base of customer paid clientèle. Used general automotive

knowledge to better communicated with technicians to resolve

concerns.

EDUCATION

1976 Associate of Applied Science: Automotive technology

Greer Technical Institute - Norridge, IL, United States

Automotive Service Certificate.

Coursework in automotive technology, and engine repair.

Service Advisor Master Certification

.

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