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Microsoft Office Customer Service

Location:
Little Elm, TX
Salary:
48000
Posted:
September 23, 2017

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Resume:

Leonard Clark

**** ********* **** 972-***-****

Little Elm, TX 75068 ac2fre@r.postjobfree.com

WAREHOUSE MANAGEMENT PROFESSIONAL

Experienced, solutions-driven, highly motivated Warehouse Management Professional with 22+ years of leveraging expertise impacting employer initiatives; demonstrates knowledge and proficiency with strategic operational objectives; possesses ability to oversee performance improvements, industrial engineering, and work safety programs. Offers equipment maintenance experience and ability to maximize budgets to meet production schedules; adapts appropriately to accommodate environment requirements. Presents information to staff, peers, and customers; establishes positive and productive business relations.

Professional Skills

Warehouse Operations/Management Techniques/Team Leadership/Communications/Oracle/Kronos/SAP

Microsoft Office/FedEx Shipping/Staff Training/Production/Mechanical Maintenance/Recordkeeping

Planning & Organization/Budgeting/Receiving Objectives/Sales & Purchasing/Customer Relations

RF Scan Gun Program/Inventory Control/Recruitment Process/Logistics Initiatives/Productivity

Certification & Training

Forklift Certified: Sit Down, Powered Pallet, Reach Truck – 2008

MSSC Certified – 2008

Sweeper, Order Picker

5s Certified

Professional Experience

Pilkington Glass

Warehouse Manager 2017-Present

Prepare and maintain daily work schedules for the warehouse workers to achieve production goals while also managing shipment schedules received from Customer Service and/or Sales departments.

Manage the individual training and cross training of employees to become efficient on equipment and system programs used within our company.

Submit payroll via KRONOS for all warehouse employees and PTO approvals,

Insure that quality control standards are achieved and that corresponding reports and data are maintained on a current basis.

Implement an effective repair and maintenance program to maintain costs at an optimum level.

Take necessary initiative and action as a "problem solver" when facing challenges when they occur.

Insure that sound management principles are initiated in the supervision of warehouse employees. This will include documented individual development and performance appraisal.

Prepare, submit and retain statistical reports and data as requested.

Develop, implement and maintain an effective Accident Prevention program designed to protect employees against injury or health hazards.

Responsible for employment and termination when necessary of all warehouse employees.

When the company decided to close this location, I still was a team player and agreed to help with all the closing process such as moving inventory to other locations and rearranging all the delivery schedules. I was also the main person to call the customers and tell them about our closing and give them other alternatives for their needs.

UNILEVER 2008 – 2017

WAREHOUSE LEAD

Serves in supervisory leadership role responsible for oversight of 50+ employees; develops workflow activities to ensure operations and worker coordination; performs a variety of collateral duties, such as, records verification and shipment details; analyzes incoming and outgoing shipment processes.

Exhibits logistics proficiency through accurate preparation of shipment items, monitoring and notices, bills of lading, invoices, orders, and related records; verifies shipping priorities, work assignments, and specific methods to accommodate schedules; utilizes procedural knowledge of routes and rates.

Oversees accuracy, completion, and quality of shipment details; verifies appropriate space requirements and boxcar and truck positioning criteria; evaluates routing and legal load limits, adhering to established schedules for weight according to individual state guidelines.

Conducts inspections of loading activities to ensure compliance with shipping specifications; supervises related processes, such as, seals to loaded boxcars and truck doors; inspects material handling equipment for defects and notifies relevant maintenance personnel to perform necessary repairs.

Maintains and manages vehicle maintenance report documentation; showcases leadership ability by directing shipment movement from receiving platform to storage, as well as, monitors related work areas; oversees unfilled orders, posts weight and shipping charges, and prepares bills of lading.

BMK, CARROLLTON, TX 2004 – 2008

WAREHOUSE SUPERVISOR

Worked in supervisory role within warehouse environment managing 100+ employees; responsibilities included, conforming to MRP demand schedule by restructuring warehouse and monitoring work order release processing; exhibited communication skills as team leader focused on training and motivation.

Enhanced employer operations and objectives by consistently exceeding production goals; utilized computer technology and applications, such as, Microsoft Office, MAPICS to ensure productivity and efficiency; conducted various administrative and management activities to steer initiatives.

Purchased necessary merchandise to meet needs of 100+ clients, using industry knowledge and budgetary goals; monitored inventory controls to advance profitability and revenue objectives; addressed supplier discrepancies and offered thorough problem resolution to shipping concerns.

Conducted monthly joint meetings of warehouse and office management to encourage collaboration and maintain positive communications with upper management; presented insightful information and discussed shipping and packing issues to prevent future problems.

SAM’S WAREHOUSE CLUB, WICHITA FALLS, TX 1995 – 2004

OPERATIONAL ASSISTANT MANAGER

Provided management support and assistance, working with all location departments; played active role in ensuring daily activities and successful operations; demonstrated leadership and supervisory abilities, as well as, flexibility to work within various areas, adhering to company standards.

Met monthly expense goals through application of budgetary expertise with P&L books; performed a variety of financial activities, such as, departmental payroll responsibilities; exhibited marketing and sales knowledge through preparation of key promotional events; developed quarterly reports.

Monitored and maintained inventory, utilizing tracking techniques and shrinkage prevention; participated in HR objectives through recruitment, hiring, and training staff; observed performance improvements and responded to situations requiring staff termination, meeting company guidelines.



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