Customer Service Support

**** - ****

Assistant Manager of Customer Support Association of Indonesian

Bayview Technology Inc

Assisting the manager in organizing, planning and implementing strategy to attract customers

Coordinating and leading work teams according to shift in the field determinded

Ensuring company schedules and objectives are met by staffs

Track the progress of monthly, quarterly and annual objectives

Monitoring and maintaining the processes and work proceed stable and well projected

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing CS Associates

Handling complaints by communicating with clients and evaluating their needs by analyzing customer behavior and adjust product positioning, etc.

2014 – 2016

Shift Leader of Customer Support Association of Indonesian

Bayview Technology Inc

Supervising other staff during shifts worked

Interacting with all customers in a friendly manner

Resolving customer complaints

Writing monthly staff schedules for shift

Ensuring all close-down duties were well completed by staff every shift

Reporting daily and weekly the work progress, etc.

2013 - 2014

Customer Support Association Indonesian Language

Bayview Technology Inc

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction, etc.

Early 2013

Cashier

La Mia Casa Ristorante Italiano e Bar

Receiving payment by cash, check, credit cards, vouchers, or automatic debits

Issuing receipts, refunds, credits, or change due to customers

Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, etc.

2012 - 2013

Tour Guide

Andika Batam Tour Service

Escorting and introducing individuals or groups on touristic spots in Malaysia, Singapore, and Batam, etc.

2011

Information Technology

Vocational High School 04 Batam

Score Average: 8 of 10

English

Computer Literacy

Teamwork

Leadership

Communication

Analiticaly

Problem Solving and Decision Making

Effective Business Writing

Master Presentation Skill

Coaching Excelence

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