Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Richmond County, NY, 10312
Posted:
September 22, 2017

Contact this candidate

Resume:

Eduard Shlomovich

** *********** ******

Staten Island, NY 10312

718-***-****

ac2fis@r.postjobfree.com

Objective – To obtain a challenging and rewarding position where I can pursue my professional career development in a stable and growing organization.

Series 7, Series 63 License

Dynamic financial professional with over 10 years of extensive experience providing top-notch customer service, financial advice and trading support. Quick learner with great management and problem solving skills who is able to work independently, as well as, part of a team. Highly organized, results driven and proactive individual, who consistently delivers under pressure. Excellent record of managing multiple, shifting priorities among clients and managers. Superior communication skills, including verbal, written and interpersonal. Innately adept at wearing many hats while maintaining a reputation of delivering results. Trilingual in English, Russian and Ukrainian. Excellent computer skills, including, but not limited to Microsoft Office Suite, Microsoft Outlook and Internet.

PROFESSIONAL EXPERIENCE

Treasury Partners New York, NY

(Registered with HighTower Securities, LLC and HighTower Advisors, LLC)

Trading Assistant Oct 2012 – Present

Managing the Money Market Portal for Europe-based funds

Overseeing and facilitating all nightly trades for overseas clients, as well as, assisting with US trades

Responsible for wire transfers for both foreign and domestic funds

Generating monthly reports for senior partners, including, but not limited to, Gain/Loss report and month-end activity report

Assisting with marketing efforts through research, preparation and distribution of Company information, relevant news articles, etc. through social media and networks such as LinkedIn

Aiding with allocation proposals for high net worth and corporate clients

Bond desk trade resolutions

Proving excellent customer service

Responsible for various account transactions

Effectively liaise with all levels of employees, including senior partners

Manage the communication process between clients and internal personnel

Troubleshooting arising issues and resolving with accuracy and speed

John Thomas Financial New York, NY

Operations Associate Feb 2010 – March 2011

Provided compliance oversight support by evaluating the daily blotter to ensure the firm is in compliance with the FINRA regulations

Managed a deadline-driven caseload of new customer accounts ensuring that every new account is opened in a timely manner while adhering to firm policy and industry standard

Provided support to the trading desk by assisting with a heavy volume of order entry

Ensured that the registered representatives are in adherence to Firm policies and procedures by computing the sales commissions and the positions in the account

Provided day-to-day support to the Operations Department

Ensured all sensitive client information is handled with highest degree of confidentiality and accuracy

Spencer Winston Securities, Corp. Brooklyn, NY

Account Executive 2008-2010

Ensured superior customer service and satisfaction by providing expert financial advice derived through extensive market research

Managed and analyzed multi-million dollar client portfolios

Ensured strict compliance with all SEC rules and regulations

Was responsible for all aspects of the day-to-day operations of a securities firm

Provided exceptional trader and broker support to the branch manager on a daily basis

Effectively resolved trade brakes and settled trade discrepancies between brokers, clients, clearing firms and market makers proactively, as well as, reactively

Managed and oversaw every detail of the back office operations including, but not limited to, opening, closing and maintaining client accounts while paying strict attention to margin limits

Efficiently processed and expedited journal requests

Handled sensitive and confidential client documents with discretion and professionalism

Conducted ACAT request processing

Liaised with all levels of management, clients and clearing house personnel

Performed extensive background and credit checks on all perspective new clients

Pond Equities, Inc

Account Executive and Back Office Manager

Brooklyn, NY

1998-2008

Proficient in all aspects of the day-to-day operations of a securities firm

Offered exceptional customer service and satisfaction by providing financial advice derived through extensive market research

Managed and analyzed multi-million dollar client portfolios

Effectively resolved trade brakes and settled trade discrepancies between brokers, clients, clearing firms and market makers

Managed and oversaw every detail of the back office operations including, but not limited to, opening, closing and maintaining client accounts while paying strict attention to margin limits

Efficiently processed and expedited journal requests

Handled sensitive and confidential client documents with discretion and professionalism

Conducted ACAT request processing

Liaised with all levels of management, clients and clearing house personnel

Provided superior trader and broker support to the branch manager

Ensured compliance with all SEC rules and regulations

Performed extensive background and credit checks on all perspective new clients

Managed a team of four back office employees

EDUCATION

College Of Staten Island, CUNY

Staten Island, NY

Some coursework completed. Planning on continuing education to obtain BA in Finance

References furnished upon request



Contact this candidate