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Customer Service Sales

Location:
Fairfield, CA
Posted:
September 22, 2017

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Resume:

MATT RHODES, CBCP

Northern California

Bay Area; Silicon Valley; Sacramento ac2fif@r.postjobfree.com

EXECUTIVE LEADERSHIP

Dynamic, versatile, and accomplished senior business-continuity-planning (BCP) and disaster-recovery/resilience (DR) program development professional with significant experience and success in designing, implementing, and testing cost- effective, scalable, enterprise-class programs.. A demonstrated leader with diverse experience with food manufacturing, chip manufacturing, health management, utility, billing, biotechnical, trading and financial Fortune 10, 100, 500 organizations. AREAS OF EXPERTISE

§ Business Continuity

§ Disaster Resilience Planning

§ Mid-ange Hardware Platforms

§ Program Management

§ Operations Management

§ Hardware/Software Evaluation

§ Strategic Planning

§ Relationship-Building

§ Technical Consulting

RELIABILITY PROGRAM PLAN DEVELOPMENT – Establish best practices for tasks, methods, tools, analyses, and testing; clarify client requirements for reliability assessment

CLIENT DIVERSITY – Interact with technical/non-technical groups on all organizational levels to develop innovative technical solutions to meet unique functionality, performance, scalability, and reliability needs ORGANIZATIONAL THOUGHT LEADERSHIP – Advance program reliability globally and motivate change STRATEGIC ENHANCEMENT – Develop and implement audit programs and testing techniques to ensure infrastructure reliability and identify opportunities for improvement

PROFESSIONAL EXPERIENCE

BC/DR3 CONSULTING SERVICES, INC. DECEMBER 2014 - PRESENT PRESIDENT AND PRINCIPAL CONSULTANT

Evaluate customer planning and program requirements for implementation, training and exercising of developed programs, plans and organizations.

Developed a customized solution targeted at technology startups that have compliance requirments to have a fully vetted and exercised Business Continuity and / or Disaster Recovery program in place. Developed and implimented BCM program utilizing a modified targed methodology approach.

§ Condcuted DR exercise for an AWS zone failure, including development of DR Run Book

§ Conducted BC senior management Table=Top

§ Conducted Risk Analysis and Business Impact Analysis

§ Developed Severity Level guidelines for BC and DR.

§ Led development of a list of possible DR scenarios; developed scenario flow chart

• Evaluated financial application(s); determination of market value

• Evaluatied the TruProtect product line; developed sales strategy to increase visibility into MilAero and other vertical markets.

o Introduced to new military organizations

o Assisted in the development of a new product for military and other use

• Recruited specialized sales team members; developed sales team procedures; identified other vertical markets and created road map for growing the organization including sales channels, distribution centers, customer service and Rep. Accounts.

• Conducted contract development and negotiations

SALESFORCE.COM 2007 - 2014

Matt Rhodes, CBCP Resume, Page 2

MANAGER, DISASTER RECOVERY

PROJECT HIGHLIGHTS:

§ Engineered Recovery Time Objective (RTO) and Recovery Point Objective (RPO) Standards for customer-facing environments: standardization of customer contract language, contract negotiations, post mortem, and exercise objectives

§ Developed comprehensive measurement metrics

§ Assisted Crisis Management Team (CMT); oversaw management planning and satellite phone design/training

§ Established cross training standards and cross functional severity-level guidelines

§ Initiated custom exercise development and management (conducted in excess of 50 DR, BC, CMT and other discrete exercises)

§ Led Technology Operations teams during recovery events HEWLETT PACKARD 2007

CONSULTANT, WESTERN REGION

§ Initiated customer interfacing, project management, and contact service execution

§ Engineered support for international client developing three data centers disaster recovery plans; served as BC/DRP Developer Lead

ENVIRONMENTAL AND OCCUPATIONAL RISK MANAGEMENT, INC. 2005 – 2007 PRINCIPAL CONSULTANT

§ Advanced consulting expertise with environmental, health, and safety consulting firm

§ Led broad range of clients: research, development, heavy/light industry, pharmaceutical/chemical manufacturing organizations

RCS, INC. 1999 – 2005

PRESIDENT, PRINCIPAL CONSULTANT

Evaluated planning requirements, program design/implementation, training and exercising of developed plans and organizations. Client base of food, health management, insurance, utility, billing manufacturing, biotechnical, trading and financial organizations included small to Fortune 100 companies. PROJECT HIGHLIGHTS:

§ Developed Business Continuity program; oversaw incident management, policy/procedure development, risk analysis, and high-level business impact assessment for multiple organizations.

§ Produced 70 recovery plans for discrete manufacturing locations (one of country’s largest food companies)

§ Launched engineering and recovery planning for Application Service Provider (multiple data centers, 400+ separate servers)

§ Supported leading software manufacturer with development of Risk Assessment and Business Impact Assessment (BIA)

§ Structured successful Business Continuity and Disaster Recovery programs ORACLE 1998 – 1999

PROGRAM DIRECTOR OF BUSINESS CONTINUITY

Established metrics, and designed a dynamic program to manage degraded information processing and business operational capabilities. Collaborated with other Oracle international groups to develop Business Continuity Plans and Programs.

§ Developed initial plan to protect Oracle Enterprise and assets with design of proper architecture and processes

§ Oversaw Business Impact Assessment (BIA) and Risk Assessment

§ Engineered successful Awareness programs and multiple policies and standards ADDITIONAL PROFESSIONAL EXPERIENCE

Available Upon Request

PROFESSIONAL CERTIFICATIONS & MEMBERSHIPS

Certified Business Continuity Professional (CBCP)

Business Continuity Institute (MBCI) Member

Business Continuity Maturity Model (BCMM) Assessor



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