Customer Service Manager
Resume:
PROFILE SUMMARY
Accomplished, detailed-oriented Lead Environmental Air Quality Professional with more than 7 years of experience representing environmental affairs and providing solutions while serving on various lead cross functional teams within environmental affairs and across the company and possess vast knowledge of applicable state and federal environmental laws and regulations. Proactive professional with verifiable track record of accomplishing assigned duties by coordinating and building positive rapport with clients. Equipped with combined dynamic organizational skills and aptitude in multitasking, planning, and directing operations and complex schedules. Well-organized and able to manage various projects, tasks, and priorities in a timely manner. Harnessing my potentials and managerial skill with quality accountability and training experience, through capacity building; to build a platform that would withstand and surpass latest challenges in an organization.
PROFESSIONAL SKILLS
Exceptional written, verbal and communication skills
Team player with the ability to work effectively in any environment
Strong interpersonal and communication skills
High attention to detail and able to stand for extended periods of time
Management and Project Management skills
Environmental Air Assessments skills and Possess Safety Engineering skills
Documentation and Researching
SharePoint and EPA and State regulations acumen
Air Quality Management and Site Report Management skills and Safety Investigations skills
Team player with the ability to work effectively in any environment
PROFESSIONAL EXPERIENCE
Chemistry Teacher
George Ranch High School Lamar CISD Aug.2016 – Present
Develop curriculum aligned with state and common core standards.
Design assessments and use data to refine curriculum and inform instructional practices.
Handle classes on subjects relating to chemical and physical properties and compositional changes of substances.
Instruct and monitor students in the use of learning materials and equipment; use relevant technology to support instruction.
Update all necessary records accurately and completely as required by laws, district policies and school regulations.
Prepare required reports on students and activities.
Mentor new teachers in school policies student engagement and teaching methods.
Cultivate positive student teacher and parent relationships.
Provided diverse teaching methods to ensure all students were learning.
Increased student engagement by presenting relevant modern material
Lead Environmental Air Quality Specialist
Genesis Energy, LP Houston Corporate Office Apr. 2012 - Feb. 2016
Managed reporting requirements of Title V permits and federal reporting requirements; New Source Review permit applications, Standard Permits, and Permit by rule applications for multiple states.
Interpreted State and Federal (EPA) environmental laws from multiple states including Texas, Florida, and Louisiana.
Managed and reviewed air permit applications from consultants, as well as reports from third party auditors.
Researched compliance applicability for Site Implementation Plans, as well as Risk Management Plans.
Prepared technical summaries of air permits for the sites understanding.
Conducted emission calculations for air permit applications.
Cross-trained FIFRA applicability, TRI and TIER II reporting, while completing reports.
Completed Green House Gas reports, LDAR reports, and annual emission reports.
Maintained and assured compliance.
Environmental Investigator III
Texas Commission on Environmental Quality (TCEQ) Houston Regional Office Jan. 2008 – Apr. 2012
Performed routine Comprehensive Compliance Inspections of various facilities including refineries and chemical manufacturing processes.
Mentored other investigators and trained them on certain techniques.
Enforced State and Federal (EPA) environmental laws in Harris and surrounding counties; interpreted Title V permits, New Source Review Permits, periodic reports, and Permit by rules.
Prepared technical reports such as Office Annual Compliance, Office Permit Compliance Certification.
Certification, Request for Comments, and Complaint Investigations.
Addressed public concerns via CCEDs incident reporting.
Completed site inspections pertaining to New Source Reviews (NSR), Permit by Rules, and Standard exemptions.
Reviewed state and federal permits and permit applications through a process known as Request for Comments providing feedback on applications
EDUCATION
Bachelor of Science, Chemistry
Texas Southern University (TSU), Houston, TX 2002 – 2007
Process Technology Courses
College of the Mainland, Texas City 2008
Masters of Science, Environmental Toxicology
TSU, Houston, TX 2010 – 2012
Clean Air Compliance Manager’s Course
Archer’s Institute
CERTIFICATION
Certified Environmental & Safety Compliance Officer (CESCO) Certification
Registered Environmental Professional (REP) Certification
Organizations: Alpha Kappa Alpha Incorporated
TECHNICAL SKILLS
Business Office Administration Program includes Microsoft Windows, Microsoft Access, PowerPoint, Excel Word, Customer Service, managerial skills, auditing skills, driving skills.
REFERENCES
Available on request
Contact this candidate