Charles Stuppard

Ft Lauderdale, FL 954-***-**** ac2fhg@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Professional with over 10 years of experience.

Trilingual; Fluent in English, French and Creole.

Bachelor’s Degree from New Orleans Theological Seminary.

Previous Call Center Experience while working for Jay Shapiro Computers, Tag and Nations Health Inc.

Proven Tenure and job stability with each position held.

Experience handling a high volume of outbound as well as inbound calls.

Available for immediate start and interviews with a 24-hour notice.

PROFESSIONAL EXPERIENCE

Jay Shapiro Computers - Delray Beach, FL

02/2014 to 09/2014

Field Tech Support

Helped authenticate client’s modem and wireless routers

Remotely login to customer’s computer to troubleshoot issues

Cleared cash, cookies, reset browsers, reset IP address and DNS information

Tag - Lauderdale, FL

10/2008 to 08/2013

Tech Support / Customer Service

Resolved signal issues for Windstream Internet provider and troubleshoot PC’s

Responded to high volume of inbound calls to process orders and resolve customer’s complaints, processed cell phone orders, activated, troubleshoot and upgrade customer phones

Nations Health Inc. - Plantation, FL

12/2005 to 10/2008

Health Insurance Agent/ Customer Service

Enrolled beneficiaries in the Medicare Health Plan and resolved billing issues

Assisted pharmacies with claim errors and prior authorization for step therapy medicines

Conformed and abide by all HIPAA rules and regulations

EDUCATION

New Orleans Theological Seminary - New Orleans, LA

Bachelor of Arts in Christian Ministry – 2017

Software: Microsoft word, excel and PowerPoint. Type 45 wpm