Desktop Support Customer Service

Kadeem Pearson

Memphis, TN 901-***-**** ac2fgm@r.postjobfree.com

IT SUPPORT TECHNICIAN

Computer Support Tech with skills in computer repair, desktop support and networking with a pending certification in Microsoft Desktop Support. An efficient and thorough tech experienced in troubleshooting hardware and software issues, imaging and configuration. Provides quality and productive work for the betterment of the company.

EDUCATION CERTIFICATION

Certifications:

Microsoft Certified Product Specialist (MCPS)

Microsoft Certified Professional (MCP)

Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician

Microsoft Specialist: Windows 7, Configuring (in progress)

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7 (in progress)

Education:

IT Certification Training, Lab Four Professional Development Center, Memphis, TN, 2016

Associates Degree in Network Systems Administration, ITT Technical Institute, Memphis TN

COMPETENCY:

Hardware

PC Troubleshooting

PC & Laptop Repair

Hardware Troubleshooting

Hardware Installation

Printer Troubleshooting

Printer Assembly and Disassembly

Software

Windows XP/Vista/7

Imaging (Clonezilla, ImageX)

Windows 2003 r2/2008 r2 Server

Active Directory

Software Installation

Remedy

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

EXPERIENCE

Nike Inc. Memphis TN

Printer Technician January 2017 to Present

Worked on the mechanics of heat transfer, laser, and ink printers

Troubleshot Hardware and Software printer errors

Used command line to send data if printer was physically down

Performed Preventive Maintenance methods daily

Configured new printers with IP address and standard requestors for network

Kept clear communication with team after every shift

St. Francis Hospital Memphis, TN

Imaging Technician October 2016 to January 2017

Imaged PC’s using a Dell Kace Software

Migrated Data from old to new PC’s using TightVNC Remote Login

Added PC’s to the domain and used GPupdate to link necessary programs

Remoted in old PC’s to Configure Printers and Obtain IP address

Installed New programs Replacing Old ones using PC Audit

Deployed PC’s and Troubleshot any Hardware issues

Documented every Action on Deployment Checklist

I/O Tech Services Memphis, TN

Contract Technician July 2012 to Present

Assembled and Configured PC’s

Troubleshot Hardware and Software components

Installed and Configured Network Printers

Installed and Configured Windows OS 7, 8, and 10

Replaced Cracked Screens, Displays and Touch Sensors on Mobile Devices

Soldered components to Motherboards

Analyzed Task Manager Processes for Malicious Activity

Replaced HDD with SSD Hard Drives

Cleared Registry of Corrupted Files for Optimized Performance

Migrated Data using Windows Easy Transfer

Synnex Corporation Olive Branch, MS

Computer Technician (Contract) July 2015 to February 2016

Assembled and Configured PC’s

Configured an upgraded Tripp-Lite Switches

Troubleshot Hardware and Software issues and repaired or replaced failed components

Completed visual and quality inspections for any damage to the product or performance failures

Performed imaging on new Desktops units using Clonezilla

Genesis Memphis, TN

Equipment Diagnostic March 2014 to Feb 2015

Tested and configured AT&T modems

Securely wrapped pallets for safe travel

Loaded and Unloaded Trucks

Effectively worked with the RF Scanner

New Breed Disney Memphis, TN

Stocker July 2013 to Jan 2014

Handled expensive merchandise

Sorted products by location

Arrived early on busy days to stock products ahead of time

William-Sonoma Memphis, TN

Special Projects November 2012 to January 2013

Successfully handled expensive merchandise

Packed orders

Scanned orders to insure accuracy

References Available Upon Request

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