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Customer Service Management

Location:
Richmond, TX, 77407
Posted:
September 22, 2017

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Resume:

PERSONAL DETAILS

Address

*** ****** ***** ******* **. #437,

Stafford

Texas. USA 77477

Home Tel.

281-***-****, 832-***-****

Email Address

ac2fg2@r.postjobfree.com

PROFILE

Senior Negotiator with over ten years of experience in Law Enforcement, International Law, Research, Policy analysis, and Policy Development, Formulation and Implementation; Project Management Planning and Appraisal; Leadership and Team building.

OBJECTIVE

To contribute to the development of and profitability of my employers company by providing solutions and costs effectiveness strategies to its operations whereby meeting company’s and customers’ satisfaction.

EDUCATION,

Washington University, St Louis Missouri, Present

LLM IN US LAW.

Southern Methodist University, Plano, Texas USA 2008-2009

Masters of Arts in Dispute Resolution, with courses in Commercial Dispute Resolution, Organisational Change Management, Organization Consulting Skills, Mediation and Negotiation, and Research Methods.

University of Bradford, UK 2007-2008

Post Graduate certificate in Project Planning, Appraisal and Management

People’s Friendship University of Russia, Moscow Russian Federation 1999-2004

Bachelor degree in Legal studies with courses in Economics, International Trade law International Customs Law, Contract Law, and International Public Law

Birring NDE Centre, Inc. Non-destructive Evaluation (NDE) Classroom training in Ultrasonic Testing Level I, Magnetic Particle Testing Level II, Liquid Penetrants Testing Level II. ( August, 2014)

EXPERIENCE

Substitute Teacher- Fort Bend Independent School District 02/2014 to present

Assist in the learning and development of student;

Provide a safe learning environment for students

Director of Trade- Government of Dominica 7/2011 to 12/2013

Managed and supervised Senior Trade Officers

Provided advice and recommendations on the formulation and implementation of policy and development. Negotiated, Analysed and implement agreements, contracts and treaties;

Developed institutional framework, policy and procedures for export/import management systems and customs classification systems. Analysed policy documents, agreements and contracts;

Prepared annual corporate plan, work programme and performance appraisals for employees;

Preparation of Budget, Financial analysis, Economic Analysis and Impact Assessment, Project Formulation, Execution and Management

Business Development and Organisational Change Management:

Develops, recommends and implements strategies, and business plans to grow client's business market share and profitability in assigned area;

Identifies target accounts, qualifies and achieves specific goals for closing new business;

Develops and implements new ways for the clients to differentiate themselves in the marketplace.

Talent acquisition and management

Human Development, Workplace Mediation and Conflict Resolution

Addressing workplace disputes and concerns raised by staff, and employees in an effort to resolve potential equal opportunity-related conflicts before elevating to formal grievance processes.

Providing facilitative mediation and other conflict resolution (negotiation) strategies before and after a formal investigation hearing.

Facilitated Training in the area of customer service, mediation and negotiation practice.

Human Resource Management

Developed communication strategy

Dominica Customs and Excise 1995-2004

Conducted valuation and classification of goods (Harmonised System),

Provided customs law enforcement and compliance, border control including airports and seaports, provided advice in the area of International trade compliance;

Investigated fraud, theft, and other offences against the state as it relates to customs law;

Worked as an anti-drug and smuggling enforcement agent;

Managed Customs warehouse and port of entry; and

Prepared reports and provide in-depth analysis of evidence and exhibits for court trials.

TRAINING

Birring NDE Center, Inc. Texas, USA (Classroom Training) (August 2014)

Magnetic Particle Testing Level II, Liquid Penetrant Testing Level II, Ultrasonic Testing Level 1

United States Small Business Development Centers: Certificate Training for Small Business Development Centers Counselors and Directors (October, 2013)

Alternative Dispute resolution –SMU Plano, TX 2008- Mediation, Dispute Resolution and Arbitration

Foreign Language- Russian Language- Moscow Russian Federation 2004

Regional Intensive Course on Trade Negotiating Skills -World Trade Organisation – Barbados 2012

Project Formulation and Financial analysis, Economic Analysis and Impact Assessment Project Execution and Management (Caribbean Development Bank) – Trinidad & Tobago 2007

Advance Negotiation (World Trade Organization)

Law Enforcement- Dominica 1989- Basic Law enforcement and Police Training

Basic Customs & Excise Training - Dominica 1997

Other Skills:

Proficient in Microsoft Office Suite (Excel, Outlook, Project, Access, PowerPoint)

Research Methods ( Quantitative and Qualitative Analysis)

Legal Research, Contract preparation and Review



Contact this candidate