Customer Service Sales

Mokhtar Youssef

***** ***** ***** ****., ***. # *51

Rancho Cucamonga, CA 91730

909-***-**** / 347-***-**** *****@*******.***

OBJECTIVE

I am seeking employment in logistics/freight forwarding where my skills and experience can be best utilized.

QUALIFICATIONS_

Type 30 wpm

Proficient in Microsoft office

Ability to handle multi line phones/Tasks

Excellent customer service skills

Handle customer inquiries and complaints

Maintain records in files

EMPLOYMENT HISTORY

Starlink Shipping & Trading Alexandria

Consultant June 2013 – June 2017

Starlink Shipping & Trading Alexandria

Managing Director September 1999 – June 2013

Managed export/import ocean & air operation departments

Established new agents relationship

Signed new agents & carriers agreements

Obtained & developed new businesses

Trained new employees

Eastmed Shipping & Int’l Services Alexandria

Commercial manager May 1997 – July 1999

Supervised operations & sales departments

Approached new customers & sales leads

Handled VIP customer’s operations

Resolved customer’s complaints

Eastmed Shipping & Int’l Services Alexandria

Operation Executive September 1995 – April 1997

Handled both import & export operations

Answered customer’s inquiries by telephone, email and in person

Prepared bills of lading & all shipping documents

Egos Alexandria

Salesman September 1993 – August 1995

Sold company products including all office equipments

Represented company in Tenders

Analyzed competitor’s selling & marketing policies

EDUCATION

Alexandria University Alexandria

Bachelor degree in Accounting & Business Administration June 1993

CERTIFICATIONS

International Aviation & Transportation association - IATA Alexandria

Basic cargo handling

International Aviation & Transportation association - IATA Alexandria

Dangerous goods air freight handling

San Bernardino community college district – SBCCD California

ACT – National career readiness certificate 2016

Certified forklift operator 2016

CLA - MSSC Certified Logistics associate 2017

CLT – MSSC Certified Logistics Technician 2017

OSHA 10 2017

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