Customer Service Technician

JOSEPH NICHOLAS 313-***-****

*************@*****.***

** ***** ** ********** ** an instrumentation/calibration technician

Associates degree, Electronic Engineering

Skilled in conducting pressure calibrations (gauges and transducers); vibration calibrations (accelerometers); bench calibration and/or repair of electronic test equipment

MS Office and LAN technical skills with precision mechanical/electronic components utilizing various test equipment, Oscilloscope, DVM, soldering, schematics

Seasoned in reading electrical and mechanical schematics

Certification for HAZMAT Shipping/Handling

Education:

Associate’s Degree, Electronic Engineering, 1983

Everest Institute, Livonia, MI

Professional Work History:

HURON CLINTON METROPOLITAN AUTHORITY, KENSINGTON GOLF COURSE (Part time), Brighton MI 04/2017 to Present

Golf Course Assistant

Assist in selling merchandise and in the collection of fees, assist in controlling play on the course; responsible for keeping the golf shop neat and clean at all times

Maintain a sufficient supply of golf carts to be rented and keep range machines full and bucket supplies adequate;

Oversee the work of personnel assigned to the area; responsible for the opening and closing of the clubhouse.

A&D TECHNOLOGY, ANN ARBOR MI

01/2016- 07/2016

Customer Service Lead

Service projects, this involves Sending order acknowledgement emails to customer site and completing the work, ordering required parts through MRP or special buys

Maintaining customer communication through the process

Invoicing and closing the jobs

Vendor management and procurement: The job responsibilities gradually to balance the workload

Working with sales and service team and promoting customer service business

TRESCAL CO., contracted to Ford Motor Company, Hartland and Dearborn, MI

09/1995-09/2015

Instrumentation Technician/Calibration Technician II

Expertly provide support to the calibration management program, ensuring that all instrumentation is in 100% compliance with company specifications.

Supervise, train, and mentor junior-level Technicians.

Lead calibration of pressure transducers and spark calibrators. Accurately manage more than 6,000 items requiring calibration, preventive maintenance and complete documentation required by ISO/QS quality standards.

Computer Skills include MS Office, Internet, and LAN Technical skills with precision mechanical and electronic components utilizing various test equipment, Oscilloscope, DVM, soldering, schematics.

Recognized for purchasing and accounting strengths and charged with sourcing third party vendors for more extensive calibration/repair work.

Consistently secure the most-cost effective services while keeping commitment to quality at the forefront. Have captured a more than 25% savings on average for the company.

TRESECAL CO., Ford Motor Company

Supply Coordinator Specialist (1995-2013)

Electronic Technician I/Calibration Technician II (2013-) Customer Service Technician

Managed day-to-day purchasing and supply operations, consistently securing quality products/services while reducing operational expenses. Captured a more than 25% savings on average for the company.

Skillfully provided customer service support, conducting on-site set-up and configuration of computer systems and/or test and measurement equipment.

Conducted bench, vibration, and pressure calibration of equipment for all company operations. Promptly identified and resolved electronic problems.

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