Jolene M. Nunn

E: ac2fdc@r.postjobfree.com M: 913-***-**** Gardner, KS 66030

LinkedIn Profile: https://www.linkedin.com/in/jolene-nunn-82b969115

IT Infrastructure Program/Project Manager III

Experience Summary

Meticulous technical Project Manager with 15+ years’ of experience undertaking complex assignments, meets tight deadlines and delivers superior performances. Operates with a strong sense of urgency and thrives in a fast-paced environment. I am proficient in many areas and am an asset to any position or company, a dedicated employee with a get it done attitude.

Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer needs with business requirements, budgetary restrictions and logistical considerations to meet and/or exceed project deliverables and customer expectations with proven leadership skills.

SKILLS INVENTORY:

IT Project Management of multi-million dollar projects

Multi-tasked project portfolio in a fast paced environment

Process Development/Refinement

Risk Management

Change Management

Incident Management

Infrastructure Requirements Gathering

Infrastructure Requirements Analysis

Engineering Design Analysis

Resource Management

Communications Plan Management

Vendor, Contract and Management

Quality Assurance

Documentation (training material, processes, status reports, action item, risk, issue logs, etc.)

Executive Reporting / Communications

Team Leader / Player

PMO standard processes

New business integrations

Security Compliance (SOX, PCI, SAS70, CPNI, etc.)

Programmer

Project Cost / Budget Control Management

ROLES:

IT Infrastructure Program/Project Manager

Client Support Analyst

Information Resource Analyst

Programmer

Process Developer

Trainer

Help Desk

Migration Specialist

INFRASTRUCTURE EXPERIENCE:

New Server Build-Outs

Virtualization (VMWare)

Physical Servers

V2V, P2V and Seed/Swing

Data Center Migrations

Windows (all versions)

Network Configurations

Load Balancing, DMZ’s, Enterprise Networks

Storage Array Management

Vendor Access (VARA)

Security Compliance / Requirements

Data Center Operations & Migrations

Backup and Recovery

Desktop Administration

Server Administration

MS Project Plan Creation

TOOLS / METHODS:

PMBOK

SDLC

Waterfall

ITSM

ITIL

LEAN

Agile Methodologies

Service Center / Desk

TOA (Task on Arrow)

Clarity

PIP

MS Project

MS Office Suite of Products (Excel, Word, PowerPoint, Visio, etc.)

PIAR (Post Infrastructure Action Review)

As Built Process

Engineering Requirements Document

Management

Internal tools for project monitoring

SharePoint

DocShare / Livelink

INDUSTRY APPLICATION:

Telecommunications

EDUCATION:

George Washington University School of Business and Public Management –

- Project Management

Mount Saint Scholastica Academy – High School – College Prep

Johnson County Community College – Accounting

Johnson County Community College – Computer Science / Programming

Sprint’s University of Excellence

CERTIFICATION’S:

US Passport Issued

Microsoft Certified Product Specialist – Windows NT Workstation 3.51 - #8D6DTT1804

ITIL Certification – Thought Rock / B Wyze Solutions - #9717339

LEAN Six Sigma Certification through employer

Agile Methodologies Certification through employer

PMI Certification - Masters

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Genesis 10 Lenexa, KS Oct, 2016 to Sept, 2017

Contractor for Bank of America - Migration Specialist

Oversee targeted Data Center exits which entails managing V2V, P2V, Seed & Swing and Lift & Shift technologies with project management skillset. Ensure reporting for executive use is accurate utilizing the migration tracker with input on server activity. Monitor activity to meet deadlines of Data Center exits. Manage teams to achieve detailed task completion for each migration. Multi-task with many projects active at once staying on top of objectives.

Sprint Overland Park, KS Sept, 2007 – March, 2016

IT Program/Project Manager III – Engineering Operations

Project management position entailed managing multiple complex projects to implement requests for infrastructure (HW/SW/Storage/Network) for new systems or existing system enhancements.

Managed all aspects of the project to closure following PMO guidelines

Infrastructure requirements gathering and analysis with client before engaging engineer.

Oversaw the review and approval of all requirements

Determined and managed project resources to deliver specific project tasks

Created communications plans, action item, risk, issue logs, team meetings, working sessions

Managed project dollars/project time forecasting monthly metric’s within allotted variances

Created MS Project plans

Managed the Change and Risk Management for the project with mitigation plans

Oversaw server decommissioning

Ensured continual Quality Assurance throughout project

Utilized methods such as PIAR and As Built for Quality Assurance

Oversaw database installations, third party SW installations and network configurations

Managed application migrations for data center closure project from start to completion

Analysis, requirements, design, build, test, implement, warranty (waterfall)

Completed project with appropriate server admin turnover assignments, CMDB record updates, support in place with client warranty communicated

Key Accomplishments:

Pioneered the Operations Quality Team in which the goal was to create a comprehensive, customizable IT Infrastructure PM project plan so that all PM’s could execute infrastructure projects more efficiently and consistently as well as for training new hires. New project plan had training notes with each Task directing them to new forms, entrance criteria required, service level agreements, etc. The outcome was a customizable master project plan.

To achieve this goal, I led a team to meet with all Engineering Operations internal/external stakeholders (24) to obtain their Interdependencies, Entrance Criteria, Deliverables and Points of Pain. After training peers, this goal was achieved and team is now executing projects consistently with better results of coming in on-time and on-budget. Stakeholders continue to utilize the OQT for any changes to the business so that adjustments can be made and processes updated after reviewing and obtaining consensus. Points of Pain were taken seriously and resolved with making changes to the way we managed projects and do business. PM tools were adjusted to promote the efficiencies to be implemented. (Service Manager, PMO tools, etc.)

Most notable projects are: 1) the 182 server build-out for Sprint’s Prepaid customer base, merging various outdated web portals into one. (Virgin Mobile, Boost Mobile, etc.) 2) 82 new server build-out for Sprint’s new Service Manager System including the entire ITSM suite.

Sprint Lenexa, KS Sept, 1998 – Sept, 2007

Program/Project Manager –Enterprise Solutions Center Help Desk

As a Sr. Program/Project Manager on this team I was considered an expert and was responsible for training new hires on project management methodology, concepts, project management tools and internal processes. I managed small to large diverse project teams, achieving on time and within budget integrations while delivering the customer’s specific requirements for support for their application.

Key Accomplishments:

Projects were related to IT new business integrations for the ESC Help Desk providing optimum internal support for the following internal and external customer base:

Sprint retail stores

Sprint external vendors

Sprint resellers

Sprint call centers

Sprint indirect dealers

Sprint cable partners

Project portfolio highlights include: The management of Sprint Nextel merger activity that eliminated the Nextel (outsourced EDS) help desk through the merging of support into the existing Sprint ESC help desk resulting in a cost savings to Sprint per support transaction.

Managed the developed web site portals for online problem reporting realizing cost savings and call deflection for the help desk (Self Help with Knowledge Objects)

Implemented CHAT feature as an alternate support channel for the help desk

Integrated Nextel Systems and Applications to Sprint for support

This position also included development and implementation of interdependent processes relating to support integration and change management, into the help desk for various Sprint standard applications and products. While performing project management responsibilities, I also managed the overall ESC’s $8M expense and capital budget from 1998-1999 which entailed explanation of variances, accrual management and ‘on-target’ planning. Achieved a successful 1-2% under run.

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